IT Support Engineer I, IT Support

Description

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on‑site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

• Deliver on‑site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escape system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale,

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

• High school diploma or equivalent
• Experience working in a customer‑facing role
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of troubleshooting in a multi‑user high availability environment experience2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Bachelor's degree or equivalent

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in technical support, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
• Experience supporting video conference and…