Product Manager (ServiceNow

Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy‑related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through renewables and energy services; engineering and design; construction and facility services.

At McKinstry, we believe great technology enables great experiences. We invest in enterprise platforms that empower our people, streamline operations, and help us deliver exceptional outcomes for our employees, clients, and communities.

We are seeking a Product Manager to own and evolve our Service Now platform
. In this highly visible role, you will define the platform strategy and roadmap, partner with stakeholders across the business, and deliver solutions that improve employee experience, operational efficiency, and business outcomes.

With a strong foundation already in place, the opportunity is to shape what’s next—expanding capabilities, driving integrations, optimizing workflows, and maximizing the value of a critical enterprise platform. You’ll serve as the bridge between business needs and technology solutions, translating priorities into impactful outcomes.

We’re looking for someone with strong product management fundamentals, Service Now expertise, and a passion for building relationships, solving problems, and driving continuous improvement. This is an opportunity to influence the future of a platform used across the organization.

This role is based in Seattle, WA and operates on a hybrid work schedule
.

• Own and drive the Service Now platform roadmap, aligning priorities with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders.
• Define enhancements, new features, and module expansions through close collaboration with business stakeholders, translating needs into clear product requirements.
• Maintain knowledge of the Service Now platform, industry trends, and the evolving Service Now product roadmap to inform McKinstry’s strategy.
• Develop and maintain business cases to support investment decisions and roadmap prioritization.

• Lead platform maturity and optimization initiatives — moving McKinstry from implementation to operational excellence across all active Service Now modules.
• Manage the full Service Now product lifecycle including modifications, upgrades, releases, and long‑term sustainability planning.
• Produce well‑written product documentation including Product Requirement Documents (PRDs), user acceptance test plans, and training materials.
• Partner with IT, Service Now consultants, and vendors to specify, deliver, and maintain platform solutions and integrations.
• Lead coordination of product activities including design reviews, UAT, and go‑live readiness across Service Now releases.
• Work with Technology Partners to deliver user stories, functional specifications, and acceptance testing for Service Now enhancements.

• Facilitate stakeholder working sessions to gather requirements, validate designs, and drive alignment on priorities.
• Lead end‑user training and enablement efforts to ensure adoption and success across the IT Help Desk and business unit teams.
• Contribute to cross‑functional innovation by surfacing insights from users and Service Now’s evolving capabilities.

• Serve as the internal subject matter expert and steward for the Service Now platform at McKinstry.
• Deliver accurate, high‑quality, and timely results in product administrative support.

Perform other duties as assigned.

• 3–5 years of experience in product management or supporting technology solutions within the Architecture, Engineering, and Construction (A/E/C) industry.
• Previous experience with Service Now (ITSM or other modules)…