STL IT Service Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The IT Service Specialist plays a vital role in enabling BCG's Seattle office by delivering exceptional, high-touch technology support to our consulting teams and business services staff.

You will be part of a fast-paced, highly collaborative environment where responsiveness, professionalism, and sound judgment are essential.

This is a full-time, in-office role (5 days per week). Consistent on-site presence is critical to providing timely, effective support and to building strong relationships across the office.

Key responsibilities include:

• Providing best-in-class IT support to case teams and office staff, both proactively and in response to issues, with a strong focus on user experience
• Supporting a broad range of technologies, including laptops, mobile devices, video conferencing systems, printers, standing desks, and office infrastructure
• Preparing, configuring, imaging, deploying, and maintaining end-user devices in line with BCG standards
• Troubleshooting issues across Windows and macOS environments, Android and iOS devices, Microsoft 365, VPNs, and network connectivity
• Maintaining local technology environments to improve reliability, security, efficiency, and cost effectiveness
• Coordinating with external vendors for the repair and maintenance of office technology
• Providing on-site technical support for meetings, events, and office initiatives
• Communicating clearly and professionally with end users as well as local, regional, and global IT teams regarding issue status and resolution
• Logging, tracking, and analyzing incidents in Service Now to identify trends and opportunities for continuous improvement
• Managing hardware and software assets, including inventory tracking and configuration compliance
• Creating and maintaining documentation, knowledge articles, and standard operating procedures
• Participating in local, regional, and global IT initiatives, including evaluating and piloting new technologies
• Supporting general office initiatives as needed

What Makes You Successful at BCG

BCG IT Service Specialists are known for their ability to combine technical expertise with strong

interpersonal skills. Successful candidates demonstrate:

• Emotional awareness and empathy - the ability to remain calm, thoughtful, and user focused, particularly in high-pressure situations
• A strong service orientation - a genuine commitment to helping others succeed and delivering a consistently excellent experience
• Collaboration and teamwork - a willingness to step in, support colleagues, and contribute beyond defined responsibilities
• Professionalism and discretion - comfort working with all levels of the organization while handling sensitive information with integrity
• A hands-on mindset - enthusiasm for troubleshooting, fixing, and improving technology and physical office environments
• A growth mindset - curiosity, openness to learning, and a proactive approach to developing new skills and capabilities

What You'll Bring

• Bachelor's degree preferred
• 2+ years of experience in an IT support, service desk, or similar role
• Experience supporting Windows and macOS operating systems, Android and iOS devices, Microsoft 365, VPNs, MFA, Intune/Azure and network connectivity
• Ability to diagnose issues, propose solutions, and escalate effectively when appropriate
• Familiarity with automation tools, process improvement initiatives, and emerging technologies (including AI-enabled tools)
• Foundational knowledge of PC and laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Strong working knowledge of Microsoft Office applications (Outlook, PowerPoint, Word, Excel)
• Excellent communication, organization, and time-management skills
• Ability to manage multiple priorities in a dynamic environment
• High standards for accuracy, follow-through, and customer satisfaction
• Willingness and ability to perform hands-on work, including lifting and moving equipment and using basic tools

Additional info


*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual…