Deployment Strategist – Payor

• Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes
• Partner with customer stakeholders to understand business priorities, workflows, compliance considerations, and implementation constraints
• Translate customer needs into actionable deployment plans
• Coordinate deployment, product, engineering, and customer-facing teams
• Drive implementation readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
• Identify and resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes
• Guide customers through rollout, adoption, organizational change, and expectation-setting
• Capture deployment learnings and create repeatable playbooks, templates, and best practices
• Use deployment insights to inform product and process improvements
• Support or lead a major payor deployment milestone by day 90
• Lead multiple payor deployments and contribute to faster time to value, stronger adoption, and scalable delivery within 12 months
• Work with implementation managers, engineers, product managers, customer success partners, clinical experts, and customer stakeholders
• Travel for on-site implementation support, customer meetings, training, and go-live activities

• Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer-facing role, ideally with enterprise or healthcare customers
• Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics
• Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions
• Excellent communication skills to translate between customer goals, operational realities, and internal execution plans
• Strong project leadership and problem-solving skills
• Track record of driving execution across cross-functional teams and maintaining momentum through complex implementations
• Ability to balance strategic thinking with operational follow-through
• Direct experience with health plans, managed care organizations, payors, or adjacent healthcare organizations preferred
• Familiarity with care management workflows, utilization management, member engagement, operational change management, and cross-functional coordination preferred
• Experience building or improving deployment processes, playbooks, and delivery frameworks preferred
• Experience with AI, digital health, member operations tools, care navigation, or healthcare technology deployments preferred
• Familiarity with HIPAA and related data-handling considerations preferred
• United States work authorization is addressed in the application form

Demonstrates expertise in leading deployment planning and execution for payor customers, with a strong focus on stakeholder alignment, operational dynamics, and implementation outcomes. Proven ability to translate customer needs into actionable plans while driving execution across cross-functional teams in the healthcare sector.

• Deployment Planning
• Customer Success Management
• Healthcare Workflow Understanding
• Project Leadership
• Cross-Functional Coordination

• Implementation
• Strategic Operations
• Problem-Solving
• Process Improvement
• Deployment Frameworks

• Excellent Communication
• Stakeholder Management
• Organizational Change Management

• Payor
• Healthcare
• HIPAA
• Managed Care Organizations
• Care Management Workflows

• AI
• Digital Health Tools
• Member Operations Tools
• Care Navigation