Shop - WMS Product Solution & Operation Manager

Responsibilities

About the team

The Warehouse Execution Systems team is responsible for planning and developing the core operational systems including WMS (Warehouse Management System) and DCS (Distributed Control System) — that power our warehouse network across multiple scenarios, from fulfillment centers and inbound sortation centers to storage & fulfillment centers and consumer package sortation centers. Our systems are the backbone of day-to-day warehouse operations, enabling teams to improve productivity, streamline workflows, and drive down operating costs at scale.

• Lead the solution design, rollout, and operational optimization of the Warehouse Management System (WMS) and Distribution Center System (DCS), supporting fulfillment centers and sortation centers across multiple regions.
• Drive successful new site launches by leading system implementation, operational readiness, user acceptance testing (UAT), and on-site training for warehouse operations teams.
• Partner closely with Operations, Product Management, Engineering, and regional stakeholders to deliver scalable system solutions and ensure successful feature adoption across all fulfillment sites.
• Provide frontline operational support for warehouses by identifying and resolving system issues, analyzing operational data, and driving continuous improvements in system functionality and business processes.
• Leverage data and operational insights to identify optimization opportunities, improve warehouse efficiency, operational quality, and cost performance.
• Drive continuous product enhancements and innovation by translating operational needs into scalable platform capabilities that can be reused across different markets and business scenarios.

• Bachelor's degree or above in Supply Chain Management, Industrial Engineering, Computer Science, Information Systems, or a related field.
• 5+ years of experience in warehouse management, supply chain systems, logistics technology, or solution design.
• Strong understanding of warehouse operations, fulfillment processes, and warehouse management systems (WMS);
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive operational and product decisions;
  Strong project management skills with a proven ability to manage cross-functional initiatives in a fast-paced environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Product, Engineering, and regional business teams.

• Experience supporting multi-region or global operations and working across diverse cultures is preferred.
• Experience with sortation systems (DCS/WCS/WES) is a plus.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To…