Cloud Support Engineer-WA

Role: Cloud Support Engineer

Location: Seattle, WA

Hybrid: 3x (Two Weeks On Call Round Robin)

Duration: 12 months (Contract to Hire)

Pay range: $65 - $70/hr on W2

• Infrastructure as code exp - Specifically within Terraform
• AWS Support Knowledge
• Don’t need an engineer who can build applications, but someone who manage incident mgmt and understand what AWS is
• Snowflake 100% needed
• 100% must be self-sufficient, curious and hungry to learn/grow!
• Experience dealing with dozens of Incidents/Requests per day
• Team currently handles several dozen per day
• Need a permissions update, entitlement improved, how-to requests, audit requests or application configuration errors, AWS outages incident responses
• Project side:
  Building out Sass platform to meet MS spec or AI capabilities, etc
• Well spoken (this is an internal support role)

• Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications
• Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
• Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
• Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
• Support Identity and Access Management across AWS and SaaS platforms
• Implement centralized observability and monitoring for supported platforms
• Perform Cloud backup and recovery operations for production applications
• Assist with implementation and enforcement of Cloud Security policies and guardrails
• Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
• Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
• Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
• Create and maintain documentation related to cloud operations, support processes, and platform configurations
• Mentor junior team members on secure Cloud Operations practices and IaC
• Stay current with industry trends and drive continuous improvement in cloud operations

• AWS Cloud Architect Associate certification or equivalent
• 3+ years’ hands-on AWS Support experience
• 6+ years hands-on experience in Information Technology roles
• Strong knowledge of Terraform, Python, and source control (Github)
• Knowledge of Identity and Access Management technologies and best practices
• Experience with Agile methodologies and tooling (Jira)
• Familiarity with cross-cloud monitoring solutions (Data Dog preferred)
• Cloud Incident Management experience and ability to participate in on-call rotation
• Experience with backup and recovery tooling (AWS Backup preferred)
• Experience working in Linux/UNIX
• Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team

Pride Global and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.