Manager, Implementation

Manager, Implementation (Benefits)

Rippling Seattle, Washington, United States

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors- including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @  addresses.

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products.

Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption.

This role is to manage a team of 5-7 Benefits Specialists. This role is demanding as it encompasses- broker benefits, US Benefits, and Global Ben Admin. Each of these three areas is in different stages of process and product maturity.

The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically
- Ben Admin, Flex, COBRA/ACA), working with cross- functional stakeholders, and driving operational rigor. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

This is a high-visibility role that also offers tremendous cross- functional (GTM and Product) opportunities due to Rippling’s focus on Benefits.

• Mentor, hire, and lead a global team of Ben Admin product specialists.
• Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.
• Design and revise documentation to set the team up for success
• Streamline our Direct and Broker Ben Admin implementation experience
• Work cross- functionally with product and sales to build qualification processes for Ben Admin
• Support Global Ben Admin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)
• Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products
• Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes
• Serve as a connector between engineering, product, and other customer- facing teams
• Managers may be required to directly lead or assist with customer implementations as needed

• 7+ years of experience implementing SaaS products
• 5+ years of experience with Benefits Administration (Implementation experience highly preferred)
• 3+ years of people and team management experience