Systems Engineer

Position Summary

The Systems Engineer is responsible for maintaining and improving KEXP's IT systems and network infrastructure across on-premises, hosted, and cloud environments. Working in collaboration with Infrastructure Engineering Manager and senior engineering staff, this role implements, supports, and contributes to the design of resilient, secure, and scalable infrastructure. The Systems Engineer combines hands-on technical execution with sound judgment, escalating strategic and architectural decisions while owning day-to-day operations, project work, and incident response.

• Implements, maintains, and supports core on-premises infrastructure, including the Hyper‑V cluster, Pure Storage and Synology arrays, Windows Server environment, and Active Directory.
• Administers core SaaS and communication platforms, including Microsoft Entra , Microsoft 365, Google Workspace, and Dialpad, with platform-level responsibility for tenant configuration, identity federation/SSO, license and group management, integrations, and vendor escalation.
• Administers endpoint management for Windows and macOS fleets via Microsoft Intune, including configuration profiles, compliance policies, application packaging and deployment, and platform-level troubleshooting; defines endpoint standards used by the IT Support Specialist for day-to-day device support.
• Maintains and supports network infrastructure, including Cisco and Meraki switching, Meraki firewalls and Wi‑Fi, and Tailscale for remote access; participates in routing and connectivity troubleshooting and configuration changes.
• Supports the Myriad playout system and its dependent IT infrastructure, including SQL Server databases, application servers, broadcast workstations, and AoIP networking components, in coordination with the Broadcast Engineering team.
• Contributes to the planning and implementation of infrastructure projects from design through deployment, in collaboration with the Infrastructure Engineering Manager and senior staff.
• Develops and maintains systems documentation, processes, and runbooks in Confluence and Google Workspace; manages assigned work and escalated tickets in Jira.
• Monitors system health, capacity, and availability; proactively identifies issues and applies structured troubleshooting and root cause analysis.
• Administers Veeam backup and recovery operations, including job configuration, monitoring, restore testing, and failure remediation.
• Participates in the rollout and ongoing administration of monitoring and alerting platforms, such as Prometheus, Grafana, Loki, LibreNMS, Net Crunch, and Zabbix as they are deployed.
• Develops and maintains automation scripts and tooling in Python, Power Shell, and Bash to streamline repetitive tasks and reduce operational toil.
• Supports compliance efforts aligned with the PCI DSS and NIST Cybersecurity Framework, including evidence collection, control implementation, and remediation activities.
• Participates in an on-call rotation covering core IT infrastructure and broadcast‑adjacent systems (including Myriad and its dependencies), responding to critical incidents with focus on prompt resolution and minimal operational or on‑air impact.
• Participates in post‑incident reviews and contributes to continuous improvement of systems, processes, and documentation.
• Provides escalation support to the Systems Administrator for complex end‑user and endpoint issues that exceed first‑line scope.
• Assists with capacity planning and infrastructure upgrades, ensuring environments meet current and near‑term demands.

• Maintains a thorough understanding of KEXP’s organizational policies and ensures the team’s adherence to procedures.
• Actively participates in our culture of philanthropy, which honors the important role our donors, volunteers, business and community partners play in the life of KEXP. Collaborates across teams and departments to steward donors on behalf of KEXP and actively seeks opportunities to integrate philanthropy into their role within KEXP operations, programs, and projects.

Position reports to the…