Business Systems Analyst - Compensation & Classification

Seattle Human Resources promotes workforce equity and excellence through high-quality services that support more than 12,500 City employees and over 1,000 job classifications. The Compensation & Classification unit ensures positions across the City are classified and compensated fairly, consistently, and competitively.

We are seeking a Business Systems Analyst to serve as the primary steward of SHR’s compensation and classification technology ecosystem- an environment that includes a Power Apps-based workflow system, a PDQ portal interface, nested relational databases, and integrations with Workday. This role ensures operational continuity for systems that are essential to Citywide HR functions. This work is hands-on, highly collaborative, and requires strong business analysis skills, technical project coordination, and deep customer support engagement.

This role is ideal for someone energized by problem-solving, able to navigate complex systems, comfortable managing high-volume service requests, and confident working independently to determine priorities in a dynamic environment. You will play a central role in supporting classification operations, leading technical and process improvement initiatives, and maintaining daily system functionality, including urgent break/fix needs.

Serve as the technical lead for SHR’s compensation and classification systems, including the Power Apps workflow platform, PDQ portal, nested database structures, and Workday interfaces, and workflow automations. Maintain system functionality, ensure data quality and security, develop dashboards and reports, and manage system interfaces. Handle frequent and time-sensitive break/fix needs, performing in-house troubleshooting before issues are escalated to IT.

Manage the unit’s service desk and deliver responsive, human-centered support to HR partners and City departments. Oversee data intake and program-wide monitoring of classification requests, resolve first-level issues, track operational metrics, and ensure clear and timely communication. This role supports a high volume of inquiries that are essential to business continuity across the City.

Independently administer the daily operations of classification and compensation systems, including data management, workflow automation, documentation, and process development. Investigate and resolve system errors, refine business processes, and develop solutions to remove technical or procedural barriers. Lead quarterly development cycles by organizing enhancement requests, limiting work-in-progress through effective prioritization, translating needs for IT partners, conducting QA testing, and validating system releases.

Lead multi-year technical and operational improvement projects with cross-department scope. Responsibilities include defining requirements, coordinating contributors, mapping and redesigning workflows, and overseeing testing and implementation. Upcoming work includes redesigning major processes - such as the Labor Relations review workflow - to improve visibility, reduce delays, and strengthen overall operational efficiency.

• Provide excellent customer service to HR partners and departments, particularly when managing requests
• Demonstrate strong emotional intelligence and diplomacy
• Effectively bridge communication gaps between technical and non-technical audiences regarding issues and requirements
• Work independently in a self-directed environment
• Collaborate effectively with diverse stakeholders
• Troubleshoot complex system issues and partner well with IT
• Create process documentation and workflow maps
• Analyze and document business requirements

• Creating and maintaining data models to support business processes
• Technical project management (Agile, hybrid, and waterfall)
• Low-code automation tools (Power Apps,…