Operations Engineer , AWS Managed Services; AMS

Operations Engineer I, AWS Managed Services (AMS)

Job :  | Amazon Web Services, Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

This role requires somebody that is passionate about solving customers’ problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges. This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!

Ideal candidate will have experience as a Systems Administrator working with Linux, Unix or Windows

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Supporting fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
• Build and maintain Cloud Formation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Leverage experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and other technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 2+ years of technical support, or 3+ years of customer service experience
• Experience in System Administration and troubleshooting with Linux (Ubuntu, CentOS, Red Hat) and/or Microsoft Windows Server and associated technologies (Active Directory)
• Experience…