Trust Engagement - Senior Manager

Trust Engagement - Senior Manager (US)

Security | San Francisco, United States | Remote, Austin, United States | New York, United States | Washington DC, United States | Mountain View, United States or Remote | Seattle, United States

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

The Trust Engagement team is a globally distributed team of security & compliance professionals that help our customers to perform risk assessments they require to trust our company and products.

We are a focused group committed to ensuring that customers trust our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.

Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Senior Manager, you will drive the growth and expansion of how we earn and maintain customer trust.

You will oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trusting our Cloud Products.

In this role, you will:

• Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function.
• Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian's Trust objectives.
• Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs.
• Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale.
• Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements.
• Support Atlassian Executive Briefings by presenting Atlassian's Trust Strategy to customers in pre and post sales engagements.
• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements.

Your background

• On your first day, we'll expect you to have:

  • 10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains.
  • Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence.
  • Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains.
  • Proven success in driving programs that scale trust and security practices across large organizations.
  • Demonstrated use of AI tools to improve team efficiency and scale trust engagement workflows
  • Familiarity with AI security and compliance considerations (e.g., data residency, model transparency, vendor attestations)
  • Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions.
  • Proven ability to brief and influence executives and customers on trust, security, and compliance strategy.
  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions.
  • Experience in a large-scale enterprise Cloud…