Integration Engagement Manager

Integration Engagement Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. As an Integration Engagement Manager, you will work directly with our Integration Connectivity Providers to manage integration projects from initiation to completion.

You will help guide and consult partners through questions, development, testing, and eventual API launch. In this position, you will be critical to connecting new partners as well as certifying existing partners on new feature adoptions.

• Lead larger scope projects to assure the integrity of lodging-related data and contribute to quality delivery within established SLAs.

• Lead the development of internal integration processes and help define the standards for excellence. Become a functional specialist for connectivity transactions.

• Lead communication and reporting on vendor certification progress. Work closely with Integration Engineers, Product and Technical Support as technical issues arise during the implementation of APIs.

• Work with Technical Relationship Managers to coordinate the integration project kickoffs. Own full-cycle certification testing for various Expedia APIs with new/existing partners.

• Provide the partner with standard methodologies for making the integration a success. Answer technical inquiries from all vendors relating to Expedia APIs

• Perform testing of various scenarios to ensure integration health and performance, system functionality, and behavior.

• Advance system issues with the appropriate support teams and engage internal technology teams to discuss product development and support.

• Experience with HTTP clients (Insomnia, POSTman), Salesforce, Splunk, Kibana, Outlook, Slack, and the capacity to read and understand GraphQL, JSON, and XML messages.

• Solid understanding of middleware integration platforms, system architecture, product APIs, web tools, testing environments, and internet protocols (HTTP, SSL, REST)

• Integration/Technical
  
  Experience:
  
  Proficient experience in EAI or B2B integrations

• Proficient in reviewing and troubleshooting using development logs and testing tools.

• Problem Solving:
  Takes initiative to identify current and potential problems and discern the best solutions, involving internal or external resources.

• Results-oriented:
  You work towards efficiency, taking ownership of issues.

• Ability to work independently under tight deadlines, and thrive in a multi-tasked, constantly evolving environment, while maintaining a focus on goals

• Communication:
  Able to communicate across all levels of the organization hierarchy. Ability to communicate in technical terms to non-technical resources and speak technically with technical resources.

• Handling Complexity:
  Work across teams…