Asset and Performance Management Program Manager; Manager - Information Technology

Program Manager

Join us in shaping Seattle's streets! At the Seattle Department of Transportation (SDOT), we don't just move people—we connect communities, build safer streets, and create a more sustainable city.

With a bold vision for the future, we're tackling big challenges: making travel safer, cutting carbon emissions, and ensuring reliable, affordable transportation for everyone—no matter who they are or where they live.

Seattle is growing fast, and we're growing with it. Thanks to a historic voter-approved $1.55 billion investment in transportation in 2024, we're building sidewalks, fixing bridges, and improving transit connections to keep our city moving.

We're a team of problem solvers, planners, engineers, communicators, and field crews—bringing purpose-driven work to life. Now, we need passionate, innovative talent like you. Let's build a Seattle that works for everyone—together!

Position Overview: This Program Manager (under the City's classification title of Manager 2
- Information Technology) leads SDOT's Asset & Performance Management portfolio within the Technology & Innovation team. The role is accountable for strategy, people leadership, and delivery of enterprise asset management capabilities across SDOT. Responsibilities include driving system modernization, advancing asset data stewardship, embedding lifecycle cost analysis and risk-based decision-making, and ensuring integration with GIS and analytics to produce transparent, actionable performance insights for executives, City Council, and the public.

The position reports to the Data & GIS Manager.

• Lead Enterprise Asset and Work Order Management modernization from planning through stabilization. Responsibilities include requirements management, vendor oversight, and coordination of configuration, testing, migration, change management, training, go-live, and post go-live optimization with business stakeholders.
• Own enterprise asset data governance. Establish authoritative inventories, condition assessment standards, asset hierarchy, data dictionaries, QA and QC controls, and ongoing maintenance processes.
• Integrate asset systems with ESRI GIS and analytics. Enable spatial analysis, dashboards, and operational decision support for maintenance, capital planning, and performance reporting.
• Advance lifecycle plans and deterioration models for high value assets. Standardize Levels of Service targets and incorporate triple bottom line considerations in investment decisions.
• Direct enterprise performance reporting. Deliver required updates and reports to external stakeholders and internal leadership.
• Chair and coordinate governance forums including the APMSC, the Asset Maintainers Data User Group, GIS workplan, and data governance meetings. Ensure timely decisions and cross-division alignment.
• Manage and mentor the Asset and Performance Management team including analysts, economists, and advisors. Set goals, develop staff, and recruit to fill critical skill gaps.
• Represent Asset and Performance Management in interactions with other SDOT divisions. Prepare executive briefings and recommendations for budget, capital planning, and technology investments.
• Champion our goals around diversity, equity and social justice

Minimum Qualifications:

• Bachelor's degree in civil engineering, public administration, business, information systems, or a related field.
• Seven (7) or more years of progressively responsible asset management leadership in a public-sector or large infrastructure organization.
• Two (2) or more years of supervisory or management experience.

OR A combination of education and/or training and/or experience, which provides an equivalent background required to perform the work of the class. Successful candidates will possess many of these additional qualifications or be able to demonstrate comparable experience and expertise:

• Demonstrated success leading an enterprise asset and/or work order system implementation from vendor selection through adoption, including data governance and change management.
• Experience integrating asset systems with ESRI ArcGIS and/or analytics platforms. Strong understanding of…