Lab Computing Analyst

Job Responsibilities:

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
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• Implement customer specified benchtop computing design and processes
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• Administer and assures connectivity of customer’s Windows based platform
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• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
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• Manage On-boarding, retirement, and relocation of equipment
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• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
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• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
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• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
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• Act as the technical support contact for instrument vendor
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• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
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• Provide technical support for new system validations and change management efforts
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• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
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• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
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• Act as client Liaison for software/hardware related inquiries
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• Participate in client team meetings
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• Provide support across all Perkin Elmer Enterprise practices as required
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• Demonstrate appropriate use of office equipment/software after training
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• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Bachelor’s Degree with two plus years of technical experience OR
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• Associates Degree with three plus years of technical experience OR
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• High School Diploma or equivalent with five plus years of technical experience
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• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
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• Ability to troubleshoot complex technology issues.
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• Strong verbal and written communication skills.
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• Ability to identify, track and complete tasks for multiple projects under prescribed time frames.

• Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
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• Experience with scientific instrumentation
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• Experience in Life Science environment
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• Experience in a validated environment
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• Experience working in GxP, ISO, and FDA compliant facilities