IT Senior Manager, Customer Technology

At Weyerhaeuser, we are the world’s premier timber, land, and forest products company. Sustainability has been central to our business since 1938, when we planted our first seedling by hand. For more than 100 years, our people have made a lasting impact by managing every acre with diligence, patience, and pride. That is the Weyerhaeuser way.

Our IT team is digitally transforming the timber and wood products industry by modernizing the customer experience. We are creating a connected customer 360 view through dashboards, insights, and digital capabilities, while using technologies such as AI and machine learning to modernize the landscape. Help shape the next phase of our digital future as we transform how we serve customers and their customers.

If you want to be part of a world-class technology team changing the world we live in – come grow with us! We are seeking an experienced Customer Technology leader to drive a digital and disruptive product strategy across Wood Products sales, pricing, customer experience, and digital commerce capabilities. In this role, you will partner with Business, IT, and leadership teams to operationalize a connected, adaptive, and intelligent product portfolio that delights customers at every interaction.

You will use modern technology to personalize experiences, improve ease of doing business, differentiate Weyerhaeuser, and strengthen our position as the supplier of choice.

• Define and execute the technology product strategy for sales, pricing, customer experience, and digital commerce.
• Lead and develop product team including product owners and functional analysts.
• Partner with other technology teams, data teams, system integrators, and business teams to ensure scalable, production-grade delivery.
• Partner with business leaders to identify opportunities to strengthen core technology capabilities, reduce complexity, apply digital transformation practices, and use disruptive technologies across Wood Products sales and customer experience.
• Create a vision for a connected customer experience grounded in system knowledge, business needs, and industry trends.
• Manage and communicate the discovery, experimentation, and commercialization stages of the customer innovation portfolio.
• Connect processes, people, technology, and data to create a customer 360 view and enable business-led digital transformation.
• Monitor and report tactical and strategic metrics that show adoption, business value, and governance.
• Anticipate and experiment with megatrends and emerging capabilities to guide strategic product, technical, functional, and operational recommendations.
• Collaborate with enterprise, data, security, support, solution, and technical architects and leaders to deliver seamless digital solutions.
• Assess operational, financial, legal, risk, and compliance constraints, and partner with business leaders to evaluate solution feasibility.
• Develop, implement, and improve structures and processes that support digital best practices and sales & customer experience transformation.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; equivalent experience considered. MBA or related advanced degree a plus.
• 10+ years of progressive technology experience, including Salesforce, SAP C4C, Microsoft Dynamics, or other CRM platforms in manufacturing, retail, or high-tech environments.
• 3+ years of senior technology leadership experience.
• 7+ years leading digital products or programs involving cross-functional technology integration.
• Proven success building and scaling product management functions that deliver measurable business outcomes.
• Ability to identify strategic opportunities, build business cases, and align…