Data Specialist

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners.

We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

The Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams.

As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via Sales Force, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail.

This is a remote mid-level level position, based out of the Headquarters office (Rockville, MD).

• Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates.
• Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures.
• Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (Dealer On Query Language).
• Configure and troubleshoot inventory data syndication via FTP and API protocols (e.g., Homenet, vAuto) proficiently.
• Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements.
• Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging.
• Generate and manage data exports and imports between our platform and various third-party and OEM program sources.
• Provide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders.
• Monitor departmental Slack channels to offer timely assistance to colleagues and external teams including escalated support requests.
• Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities.
• Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency.
• Act as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles.
• Contribute to the maintenance and optimization of internal systems through structured overhaul initiatives.
• Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community.

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification.
• Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism,…