Head of TikTok Shop Moderation

Responsibilities

About the Team

The USDS Tik Tok Moderation team is a specialized organization within the Tik Tok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols.

As the Head of Tik Tok Shop Moderation, you are the owner of moderation at Tik Tok Shop in the US. This is a high-impact leadership role to ensure our content moderation decisions on Tik Tok Shop align with our rigorous safety standards and USDS compliance protocols.

You are responsible for keeping Tik Tok Shop a safe, compliant, and trustworthy marketplace. The function reviews Tik Tok Shop related product listings, creators and content for policy compliance, works with Governance teams on policy standards, and supports relevant enforcements. In this role, you will manage both an in-house team, as well as outside vendors to support our mission. Furthermore, you will also drive LLM based solutions to complement and enhance human-based moderation efficiency.

• Responsible for Tik Tok Shop moderation efficiency, accuracy and costs.
• Responsible for Tik Tok Shop related content, creator and listing moderation enforcements
• Harness the capabilities of advanced large language models (LLM) to enhance overall moderation.
• The ability to provide guidance to both human-based moderation teams, as well as LLM-based team on building out workflow to drive auto-decisions.
• Strong ability to manage remote vendors effectively to deliver moderation efficiency and accuracy. Strong ability to produce insights from moderation operations to drive iterative improvements to governance policies
• Strong ability to collaborate and influence cross-functional partners
• Utilize data-driven insights to make informed decisions and improvements in moderation strategies.

• 5+ years in Moderation, Trust & Safety, or Risk Operations, with at least 5 years of experience leading teams in a high-growth tech environment. (Backgrounds in Strategy Ops, Product Management, or Business Analysis are also encouraged).
• Proven track record of managing mid-to-large scale operational or technical teams through organizational change.
• Strong understanding of AI/ML concepts, Specifically, how Large Language Models are applied to content classification and risk detection.
• Proficiency in SQL and data-driven decision-making; ability to perform root cause analysis on model "misses."
• Exceptional ability to translate complex AI strategies into actionable insights for non-technical stakeholders and USDS leadership.

• Compliance Expertise:
  Experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited Tech sectors).
• E-commerce Domain:
  Deep knowledge of US e-commerce marketplace dynamics, seller fraud, and consumer protection.
• Automation Specialist: A track record of driving efficiency gains through the implementation of automated workflows or LLM agents.
• Strategic Agility:
  Demonstrated ability to navigate ambiguity and build operational "mechanisms" from scratch in a fast-paced environment.

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express…