Helpdesk Technician
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-09-17
Listing for:
Ledgent Technology
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Helpdesk Technician (JN - Seattle, Washington
Salary: USD
62000 - USD
72000 per year
Role: Helpdesk Technician
Location: Seattle, WA – Onsite
Position Type:Contract to Hire
Annual Compensation Range: $62,000-$72,000
OverviewWe are seeking a Helpdesk Technician to join a fast-paced IT team supporting 20+ regional offices and 500+ employees nationwide. This role is ideal for someone who thrives in a dynamic environment and enjoys troubleshooting across a broad range of technologies.
You will be responsible for managing your own ticket queue, resolving technical issues, and delivering exceptional end-user support across multiple channels including phone, email, chat, and in-person.
Key Responsibilities- Manage and resolve helpdesk tickets via ticketing system (Connect Wise PSA)
- Provide Tier 2 support for hardware, software, and user issues
- Troubleshoot Windows systems, Office 365, and cloud/on-prem environments
- Support and administer Active Directory and Azure/Entra
- Assist with device imaging, deployment, and asset management
- Document issues, resolutions, and maintain accurate ticket notes
- Create and update internal knowledge base documentation (IT Glue)
- Collaborate with team members and escalat
* e* complex issues as needed - Deliver strong customer service across phone, in-person, and written communication
- Microsoft Office 365
- SharePoint Online
- Connect Wise PSA (ticketing)
- IT Glue (documentation)
- 2–4 years of IT Helpdesk or Desktop Support experience
- Experience in mid-to-large enterprise environments
- Prior MSP experience preferred
- Strong troubleshooting and multitasking skills
- Experience with ticketing systems and SLA-driven environments
- Excellent written and verbal communication skills
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