Sr Onboarding Specialist, AWS Billing Onboarding

AWS Billing Contract Onboarding is looking for a technical leader who thrives on solving complex operational problems and delivering exceptional customer experiences. In this role, you'll be the go-to expert on contract onboarding - owning end-to-end execution of complex workflows, influencing the team's roadmap, and driving process improvements that directly impact how quickly and accurately customers get up and running on AWS.

You'll bring deep operations experience and a strong understanding of how AI and automation can transform operational workflows 'll lead through expertise, not hierarchy: mentoring peers, partnering across Sales, Legal, Finance, and Engineering, and setting the bar for operational excellence. If you love diving deep into details, untangling root causes, and leveraging AI to build smarter, more scalable solutions - this is your role.

• Own and execute complex contract onboarding workflows end-to-end, ensuring accuracy, timeliness, and a seamless customer experience
• Serve as the subject matter expert on onboarding processes, tools, and policies - the person peers and partners turn to for guidance
• Apply AI and automation knowledge to identify opportunities for streamlining operations, reducing manual effort, and improving accuracy across onboarding workflows
• Influence the team's roadmap by identifying gaps, proposing solutions, and driving consensus on approaches that meet business needs
• Dive deep into customer onboarding metrics, prioritize root cause resolution, and champion enhancements and automation that raise the bar
• Collaborate cross-functionally with Sales, Legal, Finance, and Engineering teams to resolve bottlenecks and improve the onboarding experience
• Bring proven experience working within operations organizations to drive structure, rigor, and scalable processes
• Mentor and coach teammates, share knowledge, and help elevate the team's collective capability
• Identify and mitigate risks proactively, ensuring SLAs are met and results are delivered consistently
• Drive process improvements and operational excellence by optimizing workflows and establishing best practices
• Communicate findings, recommendations, and decisions clearly to leadership and cross-functional partners
• Champion an inclusive team culture built on empathy, active listening, and collaboration

Your day starts with reviewing your onboarding queue - prioritizing cases, resolving data discrepancies, and ensuring customers are set up accurately and on time. You'll partner with Sales, Legal, Finance, and Engineering to unblock complex contracts and drive process improvements. You'll analyze onboarding metrics, spot trends, and identify where AI or automation can eliminate manual work and reduce errors. Teammates come to you with questions - you're a mentor and sounding board who raises the bar for the whole team.

Every day, you're thinking about how to make tomorrow's process better than today's.

The AWS Billing Contract Onboarding team ensures every customer's billing contract is set up accurately and on time - it's the critical first step in a customer's AWS journey. We're a collaborative, customer-obsessed group that partners closely with Sales, Legal, Finance, and Engineering to deliver seamless experiences  believe in operational excellence, continuous improvement, and using AI and automation to work smarter.

You'll join a team that values deep expertise, open communication, and supporting each other's growth. We take our work seriously, but we also have fun doing it.

• - Bachelor's degree or equivalent
• - 5+ years of sales operations or equivalent experience
• - Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• - Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• - Experience applying AI, machine learning, or automation tools to improve operational workflows

• - Experience working within a high-growth, technology company
• - Experience with cloud, server or infrastructure technologies and business models
• - Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
• - Experience building or championing automation solutions that reduced manual effort at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status,…