Bond Support Specialist

Description

This position is a hybrid UW Support/Underwriting role which will primarily support the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through bond issuance, file documentation, and coordinating service requests in a timely manner. Incumbents will also be responsible for certain underwriting tasks and will develop and demonstrate the knowledge and skills needed to appropriately evaluate the acceptability of risks within their authority.

Performs detailed analysis of new account submission through bond issuance, file documentation, and coordinating bond requests in a timely manner.

This is a hybrid position. Candidates within 50 miles of the following offices are required to report onsite twice a week:
Plano, TX;
Orange, CA;
Mahwah, NJ;
Plymouth, PA;
Seattle, WA. Open to remote. Please note this is subject to change.

• Deconstruct new account submissions and bond requests by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing pre-sale requests.
• Provide customer service to brokers and agents to facilitate the processing of business; answer questions, resolve problems on topics such as bond transactions, billing, and service needs.
• Provide eBonding support/training for the agency and underwriters to facilitate bond requests.
• Execute the post-sale account management and workflow, including file documentation, bond registration and bond documents.
• Confirm proper indemnity is received and documented.
• Support the underwriter with stewardship, ongoing service, planning and endorsements.
• Support handling of prospects and renewal accounts by performing coverage reviews and developing corresponding recommendations and documentation on terms and conditions.
• Manage referrals and obtain approvals according to authority guidelines.
• Under supervision, create and present proposals (language, forms, endorsements, fill‑ins, agreements and offers/disclosures/elections) to the underwriter for presentation to broker/buyer for subsequent negotiation and binding.
• Act as a resource, mentor or subject‑matter expert for less experienced coworkers (bond specialists and underwriting assistants); may also utilize expertise to participate in or lead special projects.
• Provide recommendations to streamline workflow and suggest system enhancements.

• Bachelor’s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected.
• Demonstrates a solid understanding of surety business and all processing functions required to support operations.
• Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, exceptional customer service and excellent written/verbal communication skills.
• Demonstrates ability to work well on a team and independently.
• Competent and proficient with computer software applications utilized by Surety.
• Demonstrates ability to mentor Surety Underwriting Support staff.
• Demonstrates leadership skills in performing special projects.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual may have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices