Senior Property Inspection Specialist

Job Description

At PEMCO, we're all about people – our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and 're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

PEMCO has an opportunity for a Senior Property Inspection Specialist to join our community. The Senior Property Inspection Specialist position is responsible for obtaining and analyzing property risk exposure information and educating others through collaboration with the Underwriting management team and staff to assist in the growth and retention of profitable business.

What You'll Be Doing:

• Oversee inspection vendor program including onboarding, training, workflow, and quality assurance. Participate on an as needed basis as a project SME, conduct project research, or fill in for a supervisor as a technical resource.
• Occasional CAT duty as needed
• Maintain ongoing education focused on technical home construction, including high-value homes, code changes, new materials and construction methods, construction type and property risk guidelines, use of valuator tools, geographic replacement value and property risk differences, and known concerns within the industry for residential housing. Identify, analyze and recommend improvements and changes to inspection workflow, guidelines, and automated rules.
• Ensure prompt and accurate delivery of requested inspections.
• Develop, direct, and present technical and educational assistance to underwriters and staff in other departments such as Sales and Product.
• Maintain network of Property Claims resources and knowledge of company property loss experience and trends.
• Deliver results though a collaborative environment by communicating openly and contributing equitably to maximize contribution based on volume of inspection requests.
• Assist with escalated issues relating to the inspection program and provide solutions.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring

• Associates degree or equivalent work experience (Construction management, business or equivalent) is required
• B.A. or B.S. degree or equivalent work experience
• 4 years' experience in property related insurance role with increasing levels of responsibility is required
• Chartered Property Casualty Underwriter (CPCU) designation preferred
• Customer First:
  Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
• MS Office:
  Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Job specific:
  Valid driver's license and a good driving record is required
• Independent:
  Is highly self-motivated and self-directed. The ability to work with limited direction and communicate relevant information to the appropriate levels during times of uncertainty is required
• Organized:
  Has excellent time management skills and easily manages multiple tasks, activities, and projects
• Highly Analytical:
  Is passionate about working with disparate datasets bringing data together to answer…