Field & Desk Auto Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

As a Field & Desk Auto Adjuster, you will be responsible for writing virtual estimates in a fast-paced, high-production environment as part of our NEST team. This hybrid role offers the opportunity to leverage your estimating expertise from home and in the field. Based on field territory volume, you will also have the opportunity to inspect vehicle damages in person, providing a balanced mix of desk and field adjusting responsibilities.

Success in this role requires strong estimating skills, excellent time management, adaptability, and a commitment to delivering an outstanding customer experience.

New & Exciting Opportunity! We're seeking an experienced Auto Adjuster to join our team in a hybrid role that offers the best of both worlds, with 60% virtual desk adjusting from home and 40% field auto adjusting. This position provides flexibility, growth opportunities, and the chance to be part of a supportive and collaborative team.

The ideal candidate resides in the Spokane, WA area or Coeur d'Alene,  and possesses strong negotiation, time management, and customer service skills, along with the ability to adapt in a fast-paced environment and work effectively as a team player. Experience with auto insurance estimating, including both desk and field appraisals, is required, along with proficiency in the CCC One estimating platform.

While adjuster licensing is preferred, it is not required; candidates must be willing to obtain the appropriate license during training if not currently licensed.

• Applies thorough understanding of regulatory compliance and fair claims practices
• Builds established relationships with both internal and external customers
• Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
• Processes a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits

• This job does not have supervisory duties.

Auto Collision Repair, Auto Damage Appraisal, Automobile Accidents, CCC ONE, Damage Assessment, Flexibility, Negotiation, Time Management

Base compensation offered for this role is:

• Field Adjuster Cons I: $26.49 – $37.50/hour
• Field Adjuster Cons II: $28.03 – 39.42/hour

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

Notice of Licensing Requirement:
As a condition of employment, you are expected to satisfy licensing requirements. Failure to complete these requirements within the time frame designated by the hiring department may result in the recommendation to terminate your employment with National General Insurance, an Allstate Insurance Company. In addition, you must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Failure to retain appropriate licensing could lead to disciplinary action up to and including termination of your employment. In addition, you must agree to surrender any currently held resident license (producer or adjuster) that is inconsistent with your role at National General Insurance and terminate all non-Allstate appointments upon being hired for any role within Allstate Insurance Company.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being…