Senior Claims Adjuster, Property

Job Description

with occasional travel to our headquarters, located in Seattle, WA.

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Applicants must be a resident and work from one of the following states: WA, with occasional travel to our headquarters, located in Seattle, WA.

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work! Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and ’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace.

These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same - enabling all individuals to achieve their full potential.

PEMCO has an opportunity for a Senior Claims Adjuster, Property to join our community. This position is responsible for senior level property claims adjusting that provides outstanding service to all customers while thoroughly investigating, evaluating, negotiating property claims.

• Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
• Occasional CAT duty as needed
• Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
• Direct and coordinate vendors and experts in order to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
• Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
• Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of moderate to complex property claims located in Washington and Oregon.
• Accurately interpret coverage using experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authent…