Logistics Product Quality Lead

Overview

Logixboard’s software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. We’ve raised over $50m in capital and have built a platform that our customers genuinely love and rely on in their day-to-day work. We’re still a scrappy startup building product that needs to win in a competitive market.

We have real traction, an active roadmap, and a lot to ship in a short amount of time. We need to add a Logistics Product Quality Lead to the team. This role is best suited for someone who has worked inside a freight forwarder or customs brokerage and understands how shipments actually move day to day. You have firsthand experience with the workflows: filing entries, managing ISF timelines, coordinating with carriers, chasing documents, and dealing with holds and exams.

In this role, you ll use that operational expertise to move from logistics operations into technology, testing and validating our product against the real-world scenarios you know firsthand.

You'll own the end-to-end validation of Logixboard's product experience before it reaches customers, ensuring every release is not just functional, but intuitive, complete, and production-ready for the people doing the work. You'll be the last line of defense between what we build and what customers experience. This is a senior individual contributor lead role, not a traditional QA role. You won t be writing code or automated test suites.

We are specifically looking for an experienced logistics operator who wants to move into a product and technology environment, not someone coming from a conventional QA track. Instead, you'll operate as a customer proxy and quality advocate: testing features the way an ops team would use them, identifying gaps, challenging assumptions, and raising the bar on what "shippable" means. You ll have real influence over release decisions and work closely with Product, Engineering, Design, Customer Success, and Support.

This role reports to the CTO.

• Workflow & Usability Validation:
  Test features from the perspective of someone actually running shipments, not just clicking through screens.
• Validate complete operational workflows end to end (for example, entry filing, document handling, milestone tracking, and billing), not just individual features in isolation.
• Identify usability issues, missing states, edge cases, and gaps between how the product works and how operations actually work.
• Flag scenarios where the product would slow down or confuse an ops team under real-world time pressure.

• Release Gating & Quality Standards:
  Define and maintain release-readiness criteria: what "done" looks like from an operational and usability standpoint.
• Provide explicit go/no-go recommendations on releases, with documented rationale.
• Establish and iterate on pre-release checklists, regression scenarios, and quality benchmarks.
• Own a quality scorecard that tracks release quality trends over time.

• Cross-Functional Partnership:
  Work with Product and Design to ground feature requirements in real operational context, and challenge them when acceptance criteria do not reflect how the work actually gets done.
• Work with Engineering to communicate issues clearly, reproduce them reliably, and verify fixes.
• Work with Customer Success and Support to incorporate real-world feedback, common pain points, and customer context into testing priorities.
• Participate in sprint planning, design reviews, and release planning to inject operational and quality considerations early.

• Customer Empathy & Advocacy:
  Bring firsthand understanding of the users, because you ve been one of them.
• Translate operational context into testing priorities (for example: "This workflow is used by entry writers under CBP deadlines; it must be fast and forgiving.").
• Proactively identify areas of the product where the experience does not match how freight professionals actually work.
• Champion the customer s perspective in internal discussions about scope, tradeoffs, and priorities.

• Process & Tooling:
  Build lightweight, repeatable…