Shop - S&OP Manager, CBT

Tik Tok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining Tik Tok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

• Lead S&OP management for Tik Tok Shipping, leveraging historical data, business targets, promotional plans, and market trends to generate short-, mid-, and long-term volume forecasts. Communicate forecast outputs to internal and external stakeholders to support workforce, transportation, and resource planning, while continuously collecting feedback to improve forecast quality.
• Work closely with cross-functional teams including network planning, merchant warehouse operations, merchant operations, and campaign teams to align on network capacity, warehouse plans, penetration targets, and promotional schedules, ensuring forecast assumptions are consistent with business realities.
• Partner with upstream business teams to improve the accuracy and effectiveness of forecast inputs, and collaborate with product and algorithm teams to optimize forecasting models, logic, and parameters for higher accuracy. Monitor forecast accuracy on an ongoing basis, conduct regular variance analysis, and drive continuous improvement. When significant gaps arise between forecast and actual performance, develop contingency plans to minimize resource loss and operational risk.
• Support capacity coordination for key projects, major campaigns, and new business launches, ensuring sufficient and stable resource supply for high-priority initiatives.
• Continuously refine the S&OP process framework and establish effective forecast communication and alignment mechanisms; organize regular review meetings to track forecast updates and execution progress.