Manager, Carrier & Vendor Relations

Tract Capital adopts a unique approach to digital infrastructure investment. Leveraging experience and strategic insights honed over three decades of creating successful companies in the space, we excel in nurturing and advancing leading‑edge digital infrastructure enterprises. Our team of specialized experts are united by a singular purpose: to support the growth of digital infrastructure. Tract Capital goes beyond simple investment by acting as a strategic partner and catalyst for innovation within the sector.

We ensure our engagements not only generate strong financial results but also develop essential digital infrastructure to meet growing demands.

The Manager, Carrier & Vendor Relations leads the carrier and telecom commercial discipline within Tract Capital's Site Communications & Network Infrastructure organization, owning the sourcing, procurement, contracting, and relationship management for all third‑party connectivity and communications vendors that support the company's data center campuses. This role is accountable for carrier circuit ordering and provisioning, dark fiber and wavelength/IRU/lease negotiation, internet‑access circuits, satellite and backup connectivity, CBRS spectrum leasing, vendor contracts (MSAs/SOWs), pricing and renewals, SLA setup and vendor performance management, and the carrier turn‑up coordination required to bring each campus to connectivity service readiness.

Reporting to the VP, Site Communications & Network Infrastructure, this leader manages a team that includes the Carrier Relations Specialist (carrier/5G negotiation, internet‑access and fiber procurement, DAS carrier agreements, construction circuit orders), the Satellite & Backup Connectivity Manager, and the Contract. The Manager turns campus connectivity requirements into sourced, contracted, schedule‑certain commercial packages, drives carriers and vendors to deliver against committed dates and SLAs, and ensures a clean commercial and operational handover to the Daily Operations chain.

This is a player‑coach leadership role: the Manager sets sourcing strategy and commercial standards, leads the most complex negotiations, and holds carriers and vendors accountable for delivery and performance — while leaning on the team's specialists for day‑to‑day ordering, satellite/spectrum procurement, and contract administration.

• Directly lead, manage, and develop a small team of three specialists — the Carrier Relations Specialist (carrier negotiation, internet‑access/fiber procurement, circuit orders), the Satellite & Backup Connectivity Manager (Starlink, CBRS spectrum, temporary connectivity), and the Contract Administrator (MSA/SOW, renewals, SLA setup) — owning hiring, onboarding, goal‑setting, and performance management for the group.
• Allocate work across the team, balance workloads against the campus build and turn‑up schedule, and serve as the escalation point on complex carrier, spectrum, and contractual matters — while coaching each member and building cross‑coverage so the small team can support multiple concurrent campuses without single points of failure.
• Source and procure third‑party connectivity — lit circuits, dark fiber, wavelengths, IRUs and leases, internet‑access circuits, carrier/5G, satellite/backup, and CBRS spectrum — running RFPs and quotes and managing orders across their full lifecycle (new, move, add, change, disconnect).
• Negotiate and manage pricing, terms, MSAs/SOWs, renewals, and contract expirations, partnering with Legal and Procurement, and weighing commercial trade‑offs (e.g., IRU vs. lease vs. lit, build vs. buy).
• Own carrier and vendor relationship and performance management, including SLA definition, escalations, performance reporting by carrier/product, and periodic business reviews.
• Coordinate physical delivery and turn‑up — provisioning timelines and ready‑for‑service dates, cross‑connects, and meet‑me‑room/carrier coordination — and the acceptance/testing handoff with the engineering teams.
• Manage temporary and backup connectivity during construction (e.g., Starlink Business, temporary circuits) so campuses have connectivity…