Maintenance Operations Specialist

Electric Era is hiring a Maintenance Operations Specialist to support the ongoing operations and maintenance of our deployed fleet of battery backed DC fast charging stations. Uptime and reliability are central to our mission, which makes maintenance one of the most visible functions in the company, and this role sits at the center of it.

Working closely with the Manager of Operations and Maintenance, you will take ownership of the day to day work that keeps our stations available and performing well for drivers. The maintenance function here is still being built, so alongside the daily work there is space to establish new procedures and drive impact.

In this position, your time will be spread across three areas:

• Remote operations – Planning and running repairs from start to finish. This covers scoping the work, arranging parts and shipping so that material is on site before the technician arrives, dispatching technicians and OEM field service teams, and acting as their point of contact while they are working. It also includes keeping the customer informed on timing and outcome, and keeping the rest of the Electric Era team current on where each job stands.
• Maintenance process and planning – Developing the procedures, runbooks and preventive maintenance schedules that govern how work gets done, planning campaigns and site visits ahead of time, and making sure the parts and documentation are ready before the work starts.
• Vendor and field execution – Coordinating OEM field service teams and third party technicians from dispatch through verification of completed work, following up on response and repair commitments, and capturing what was found so it can support warranty claims and future troubleshooting.

The ideal candidate is someone who is comfortable with technical detail but energized by making a system work better over time. What matters most is that you can run maintenance for equipment in the field, you are at ease directing contractors, and you would rather understand why something keeps failing than close the same ticket for a fourth time.

This role is well suited to someone who wants broad scope early, enjoys working across hardware, software and electrical problems in the same week, and is looking to grow into a larger operations leadership role as the fleet expands.

• Develop, document and maintain the procedures, runbooks and standard work that govern corrective and preventive maintenance across DC fast charging equipment and battery energy storage systems
• Own the work order lifecycle from intake and triage through dispatch, execution, verification and closeout, keeping records complete and current
• Triage and diagnose offline chargers, degraded sites, connectivity faults and power quality issues remotely, resolving what can be resolved without a site visit
• Monitor fleet health and alerting, and help shape what alerts fire, what they mean, and how much of the response can be automated
• Build and maintain the preventive maintenance calendar, including firmware and hardware campaigns, seasonal work and batched site visits
• Plan parts and spares alongside supply chain so that scheduled work is not delayed waiting on material
• Coordinate third party service providers and OEM field service teams day to day, from dispatch through verification of completed work
• Track vendor response and repair performance against agreed windows, document shortfalls, and elevate with supporting evidence
• Prepare warranty and cost recovery claims with the documentation needed to support them
• Vet and qualify technicians and labor providers against defined standards, including licensing, NFPA 70E and site specific training
• Support safe field work in line with site safety plans, including…