Assistant Manager

Position Overview & Purpose

The Assistant Manager reports to the General Manager and supports them to ensure store-related activities are strategically aligned with overall business objectives while supporting a culture of excellence that results in exceptional customer service and high-quality pet care.

The Assistant Manager works as a management team member to provide support to ensure that the welcome desk, bathing and grooming, handlers, pack leaders, and overnight functions are actively supervised and managed, having multiple direct reports. This is a visible position that interacts with many levels of the organization across multiple functions.

The following is a list of general job responsibilities for the Assistant Manager position. Please note that this list is not all‑inclusive and may be amended to meet changing business needs.

• Live out and be a positive advocate for Downtown Dog Lounge’s safety culture
• Leadership presence and knowledge of all aspects of business practices and processes
• Protect employees and customers by providing a safe and clean store environment
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Secure merchandise by implementing security systems and measures, monitoring inventory and order levels for internal ordering processes, store IT needs, and maintenance
• Maintain the stability and reputation of the store by complying with legal requirements
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

• Act as liaison to the Store Manager, Team Members, Human Resources, and the CEO
• Support with Safety activities in conjunction with HR and your General Manager

• Provide a personal connection and engage with key clients
• Acquire proficiency in Gingr software to assist with the management and administration of data
• Identify current and future customer requirements by establishing rapport with potential and actual customers and others to understand service requirements
• Assist with first‑time client feedback calls to ensure 48‑hour turnaround time is being met
• Provide support and resolution for walk‑through criteria

• Provide a personal connection and engage with team members
• Drive the DDL Values and Policies
• Maintain store staff participating in the recruiting, selecting, orienting, and training of employees.
• Conduct candidate interviews for open positions as needed
• Coach, counsel, and discipline employees, as well as plan, monitor, and appraise job results
• Support the creation and publishing of a weekly schedule two weeks in advance
• Achieve financial objectives, schedule expenditures, analyze variances, and initiate corrective actions, contribute to team effort and growth by accomplishing related results
• Be responsible for timecard edits and corrections; oversee store payroll by adhering to allowable budget hours
• Coordinate staff training programs, derive feedback from mentors for new hires, and conduct 30/70‑day new hire assessments and annual reviews
• Oversight of the Grooming and Bathing departments, Handlers, Pack leaders and Night Owls
• Train and mentor new hires as needed.
• Lead monthly safety meetings.
• Acquire proficiency in HR software to assist with the management and administration of data

Downtown Dog Lounge is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application.

• Previous Supervisory Experience – 2 plus years preferred
• Previous Customer Service Experience – 3 plus years preferred
• Previous experience in a Supervisory role in a dog care facility is a huge plus.
• Minimum of High School Diploma or equivalent – College Associates degree or higher preferred (Management or Veterinary)