Director of Operations

Overview

The Director of Operations at PCC works closely with the Directors of Stores, the VP of Store Operations, and store support functions (such as Finance, Store Development, IT and Legal) to define and lead processes related to labor budgets and sales forecasts, annual and quarterly planning, KPI tracking and reporting, and other daily store operations, functions and programs such as staff safety and food safety.

In this capacity, the Director of Operations plays a critical role in bringing together a diverse set of teams and functions in support of the co‑op’s long‑term goals. In addition, they are responsible for strengthening and innovating daily operations and compliance across PCC, proactively managing risks while looking for continuous program improvements.

The Director of Operations at PCC works closely with the Directors of Stores, the VP of Store Operations, and store support functions (such as Finance, Store Development, IT and Legal) to define and lead processes related to labor budgets and sales forecasts, annual and quarterly planning, KPI tracking and reporting, and other daily store operations, functions and programs such as staff safety and food safety.

In this capacity, the Director of Operations plays a critical role in bringing together a diverse set of teams and functions in support of the co‑op’s long‑term goals. In addition, they are responsible for strengthening and innovating daily operations and compliance across PCC, proactively managing risks while looking for continuous program improvements.

Job Location s US-WA-Seattle

Address 1320 4th Ave

Comp Details $120,000-$160,000/year, depending on experience. Bonus Eligible

Our Culture

If you’re a people person, you’re a PCC person. Maybe it’s our co‑op roots, or maybe it’s our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.

PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self‑expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC’s success.

Main Job Responsibilities

• Partners closely with members of the Operations team and office team to ensure retail strategies align with overall business objectives
• Acts as primary Operations contact on behalf of Stores for Finance, Store Development, IT and Legal
• Contributes to operational planning and providing support for stores as a close collaborator with Directors of Stores on the Operations Planning Team (OPT)
• Oversees the planning, facilitation and effective collaboration of the new store opening process
• Acts as a resource and office liaison to store staff for various Operations programs and projects
• Supports communication to stores regarding program and project implementation, policy changes and best practices
• Continuously assess and develop opportunities to improve streamlined and effective communication
• Develop, monitor, and analyze key performance indicators (KPIs) to evaluate operational effectiveness
• Recognizes and embraces that PCC operates under a triple bottom line of financial, social and environmental impact, and conducts all operational leadership responsibilities accordingly

• Participates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the work
• Leads the annual budgeting process for the Operations team and Stores as a primary point of contact
• Provides strategic input and makes sound decisions affecting the organization, including the evaluation of operations and achievement of KPIs
• Analyzes data reports and KPIs to identify opportunities for cost savings and revenue growth
• Forecasts operational needs and partners to adjust resources accordingly
• Enhances, develops and implements operational…