Director, Partner

About Panorama

Panorama is a platform for social change driven by audacious thinking, radical collaboration, and bold action. We help our partners navigate multiple pathways from vision to impact based on their needs. Our mission is to maximize social impact by partnering with visionary leaders to co‑develop solutions to change systems. Panorama’s value proposition is helping partners to operate in smarter, more impactful, and more efficient ways.

Panorama’s values are built on four core principles:

• Vision:
  See the big picture and examine all angles
• Integrity:
  Maintain trust and strive for excellence
• Partnership:
  Collaborate and foster meaningful relationships
• Impact:
  Act boldly and create a ripple effect.

The Panorama Group is a community of organizations that includes:

• Panorama Global, a social impact nonprofit that empowers changemakers through radical collaboration,
• Panorama Strategy, a social purpose consultancy that accelerates progress for partners through audacious thinking, and
• Panorama Action, which mobilizes voices and resources through bold action.

Our dynamic, growing organization seeks a Director, Partner Experience. The Director of Partner Experience is a senior leader within the Operations department responsible for designing, managing, and delivering exceptional operational support services for the organization’s diverse portfolio of programs, collaborative funds, and fiscally sponsored projects. This role ensures that Panorama’s partners receive high‑quality, timely, and consistent operational guidance, enabling them to focus on mission delivery while maintaining compliance, efficiency, and operational excellence.

The Director oversees a team that serves as a primary operational interface for partners, translating needs into solutions, and continuously improving the end‑to‑end partner experience. This role may directly engage to support high visibility / highly complex initiatives and will serve as a point of escalation for partner issues. The Director of Partner Experience currently oversees a 4‑person Grants and Contracts Team and will manage the Associate Director, Grants and Contracts.

The Partner Experience team is part of a wider Operations Team comprised of Business Strategy & Operations, Finance, Financial Planning & Analysis, and PACT (People and Culture Team/HR).

Reporting to the Chief Operations Officer, the successful candidate will have deep experience in nonprofit operations, a strong understanding of compliance and risk management, and exceptional skills in critical thinking, problem solving, project management, and interpersonal relationships.

Candidates must be based in one of Panorama’s hub cities (Seattle, Denver, Washington, DC, and New York City). For Seattle and NYC, employees are expected to work in the office four days per week starting in 2026. In Washington, DC and Denver, this requirement will go into effect once the offices are established no earlier than Q4 2026.

• Serve as a key organizational leader accountable for high quality operational experience for Panorama Global and Panorama Action partners.
• Develop and implement a partner experience strategy in collaboration with the Director, Fiscal Sponsored Programs in Panorama’s Social Impact Department to drive high satisfaction, operational efficiency, and organizational alignment.
• Establish service standards, communication protocols, and quality assurance practices to ensure a best‑in‑class, consistent partner experience.
• Act as senior point of escalation for complex or sensitive partner issues.

• Oversee the design and delivery of operational support services, including onboarding, training, fiscal compliance guidance, administrative support, and ongoing partner engagement.
• Ensure partners understand and follow organizational policies and processes related to finance, HR, compliance, risk management, technology systems, contracts and grant administration.
• Collaborate cross‑functionally across the organization to streamline workflows and deliver coordinated support.
• Create and refine partner‑facing…