Emergency Services Manager
Listed on 2026-02-16
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Management
Data Science Manager, IT Specialist, Emergency Crisis Mgmt/ Disaster Relief, Operations Manager
Overview
About Seattle Center Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. Seattle Center operates the Waterfront Park, a 20-acre series of public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium.
As a department of the City of Seattle, the Seattle Center campus and Waterfront Park contribute to the quality of life for Seattle residents—and the region's economy and image as its top visitor destinations.
About This Position Seattle Center is seeking an experienced Emergency Services Manager. This position oversees Seattle Center’s Emergency Services Unit (ESU), which provides public safety and security services to the Seattle Center campus and Waterfront Park. This unit emphasizes excellent customer service to ensure a safe, welcoming environment for all guests. The position oversees an approximately $5 million annual budget, manages two supervising officers (one at the Seattle Center campus and one at Waterfront Park), and a staff of 40 people, working 24 hours a day, 365 days a year on multiple shifts.
The position recommends and implements policy and procedures for public safety and security operations, working closely with the department’s executive team to help ensure compliance with City ordinances and laws and collective bargaining agreements. The position oversees a training program for ESU officers, providing timely instruction and continuing education. The position reviews data on current trends in equipment and methods pertaining to security operations, law enforcement, and public safety and applies the data to the work of the ESU Unit.
In addition to day-to-day ESU operations, this position leads the department’s Emergency Management Team (EMT) made up of several Seattle Center team members (non-direct reports), including campus and operations managers and other key staff, and is the point person for all Seattle Center Emergency Management initiatives. The EMT provides strategic short-term and long-term planning for Seattle Center, and collaboration with City of Seattle departments, alongside state, local and federal emergency response organizations.
The EMT develops policies, procedures, training, and recommendations to ensure the department is prepared for emergency incidents (e.g. earthquakes, severe weather, large-scale incidents, active shooter, vehicle attacks) in terms of continuity of operations and readiness to provide sheltering and other support activities to the community.
This position reports to the Director of Campus Operations.
Job Responsibilities
Public Safety, Emergency Management/Response, and Policy Oversight
- Oversee security operations: review, develop, recommend, and implement policies and procedures that enhance security operations.
- Develop and conduct periodic security inspections of facilities, assets, and documentation to ensure ESU staff are trained and knowledgeable of current policies, laws, and their authority as ESU officers, and ensure proper public safety and security measures are employed.
- Oversee life safety systems protecting all Seattle Center property, including evacuation and emergency response plans for all structures.
- Prepare, develop, and implement emergency preparedness plans, policies, and training that integrate with the City’s overall response program and promote ongoing response readiness.
- Lead the Seattle Center Emergency Management Team (EMT) for emergency response and continuity of day-to-day department operations.
- Engage with the City’s Emergency Operations Center during activations.
- Represent Seattle Center at the Citywide Safety Officers Meeting.
- Oversee the Seattle Center lock and key program.
Strategic Leadership and Relationship Management
- Responsible for communications among staff, partners, and stakeholders to ensure a unified, clear understanding of issues, policies, laws,…
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