Director of Operations

Overview

Position: Director of Operations
Department: Operations & Administration
Reports to: Managing Director
Classification: Regular, Full-time, Non-exempt
Compensation: $91,699.95 Annually
Grade: 29
Posting Date: 1/28/2026
Application Review Begins: 2/15/2026
Preferred

Start Date:

03/23/2026

The Director of Operations ensures that the organization’s people, programs, and audiences are supported by strong systems, functional facilities, and seamless logistics. This role translates artistic and programmatic vision into executable operational plans, aligns organizational capacity with ambition, and serves as a central connector across departments. The Director of Operations is responsible for stewarding the organization’s physical spaces, overseeing front-of-house and public-facing operations, and maintaining the internal systems that allow the work to thrive.

This is a senior managerial role, one tier below the executive leadership team, focused on execution, coordination, and operational excellence rather than enterprise-wide strategy or creative direction.

About SCT: Seattle Children's Theatre (SCT) has served more than 4 million children since its founding in 1975 through professional theatre and arts education in the Puget Sound region and beyond. Our mission is to provide children of all ages access to professional theatre, with a focus on new works and theatre education.

The following describes essential duties and responsibilities. SCT is committed to equity, diversity, accessibility, and inclusion in all areas of our work. We encourage applicants of all races, ethnicities, religions, gender identities and expressions, sexual orientations, abilities, ages, and backgrounds to apply. We value nontraditional career paths and transferable skills.

Essential Duties & Responsibilities:

Supervisory Responsibilities

• Facilities Manager
• Front of House staff and managers
• Operations Manager & Board Liaison
• Additional operations or logistics staff as assigned

Front of House, Rentals & Public-Facing Operations

• Oversee all front-of-house functions, including house management and guest services.
• Supervise operations related to rentals and external events.
• Oversee the volunteer program, gift shop, and concessions.
• Ensure accessible, welcoming, and high-quality audience experiences.
• Develop and maintain FOH staffing systems and training protocols.

Facilities & Physical Plant Oversight

• In partnership with Managing Director and Facilities Manager, oversee the overall facilities strategy and long-range planning.
• In collaboration with Safety Head, Facilities Manager and Human Resource Business Partner, oversee OSHA compliance standards.
• Support Facilities Manager to ensure preventive maintenance systems are followed.
• Manage relationships with vendors, contractors, and service providers.
• Oversee building systems, safety infrastructure, and compliance.
• Coordinate space usage across programs and departments.
• Partner with executive leadership on capital planning and renovations.

Organizational Systems Coordination

• Serve as the central clearinghouse for scheduling, space use, and shared resources.
• Maintain an organizational “bird’s-eye view” of how activities intersect.
• Translate ideas into clear, realistic operational plans that reflect staffing, space, scheduling, and system capacity.
• Identify potential conflicts, pinch points, and risks early; propose and implement solutions.
• Maintain a master operational calendar that integrates activity across departments.
• Ensure internal events and gatherings are well-supported operationally.
• Oversee room setups, internal logistics, and space coordination for programs and events.
• Support departments with AV, equipment, furniture, and facility-related needs.
• Develop systems that make internal work easier and more efficient.

Culture, Communication & Leadership Presence

• Support organization wide communication and collaboration, including All Staff Meetings, event& programming retros, Safety Committee, IDEA Team, and employee engagement.
• Model calm, clarity, and solution-oriented leadership.
• Promote a culture of planning, accountability, and mutual respect.
• Act as a key culture carrier through how work…