General Manager

Job Description

Own the Operation. Lead the People. Drive the Results.

The General Manager (GM) is accountable for the overall performance, operational execution, and financial health of the region. This role owns end-to-end business operations and is responsible for translating strategy into disciplined execution. The General Manager leads multi‑functional teams, drives operational efficiency, and ensures consistent, high‑quality customer experience while building a culture of accountability, engagement, and continuous improvement.

This is a hands‑on leadership role for an operator who can balance day‑to‑day execution with longer‑term planning and growth.

• Competitive salary: $140,000 - $190,000 per year, plus 40% bonus eligibility
• Work site location:
  Seattle, WA 98101
• Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Travel:
  Up to 30% - Travel expectations will vary based on business needs.

• Own all regional operations including warehouse, shipping, monitoring, field services, installations, remote services, and customer success.
• Design and evolve the regional organizational structure to best support operational demands and business objectives.
• Establish and maintain a daily management operating model across all functions.
• Ensure operational consistency, quality standards, and service delivery across teams.

• Drive operational efficiency through process improvement, standardization, and data‑driven decision making.
• Develop and maintain dashboards and reporting that provide clear visibility into daily activity, performance trends, and risk.
• Ensure all teams have clearly defined goals, KPIs, and accountability measures—and are actively working toward them.
• Balance productivity, quality, and cost control to meet performance and profitability targets.

• Act as a change leader, driving engagement and a culture of ownership and accountability.
• Provide ongoing coaching, development, and performance management to leaders and frontline teams.
• Foster strong collaboration across departments and remove silos that hinder execution.
• Lead teams through change with clarity, consistency, and follow‑through.

• Own overall customer satisfaction within the region.
• Ensure teams consistently deliver high‑quality service and meet defined service standards.
• Identify and address systemic issues impacting customer experience, quality, or retention.

• Authorized to work in the United States
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards
• Bachelor’s degree in a related field or equivalent professional experience.
• Proven experience leading complex, multi‑function operations.
• Demonstrated ability to lead organizations through change and scale high‑performing teams.
• Experience managing operational, financial, and service‑level targets.
• Working knowledge of relevant industry regulations and compliance requirements.

• Strong operational and financial acumen with the ability to connect metrics to outcomes.
• Highly data‑driven; comfortable using dashboards and analytics to drive decisions.
• Clear, confident communicators across all levels of the organization.
• Results‑oriented leader with a strong customer focus.
• Collaborative leadership style with the ability to navigate conflict and drive alignment.
• Organized, adaptable, and effective in fast‑paced environments.

• Strong organizational, time management, and project management skills.
• Advanced analytical and problem‑solving capabilities.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities while maintaining focus on execution.

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