Fitness​/Spa Director

Responsibilities

• Ensures the Fitness/Spa and Amenity spaces are operating effectively and in accordance with Property Management and/or Board of Directors' expectations
• Develop a monthly Calendar of Events
• Maintain Client Satisfaction, which will result in the retention of the Contract
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Recruits, trains, motivates, supervises, and mentors team members - leads by example
• Ensure that all team members are trained to react intelligently and quickly to all emergencies
• Use the Company Approved Team Scheduler to ensure payroll budget compliance
• Ensures team members follow the 5 Diamond Performance Standards
• Complete necessary Payroll Tasks by Company deadlines
• Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality
• Complete team member evaluations as required. Make recommendations on hiring, promotions, disciplinary actions, and terminations to the Area Director.
• Maintain professional and technical knowledge of spa services and personal training by staying current with industry trends.
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Attend company meetings/trainings and ensure all team members participate in company training sessions
• Maintain consistency across the team in enforcing management-established rules and regulations, or conduct daily inspections using cleaning checklists to ensure cleanliness.
• Adheres to all NFC policies
• Follows HR and Risk Management protocols
• Monitors and reviews daily employees’ performance and provides necessary support, training, or counseling as needed
• Performs miscellaneous job-related duties as assigned
• Passion for Spa and Fitness, and helping others achieve their goals
• Must have an outgoing personality
• Must be hospitality-driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multitask
• Must possess the ability to work in a team environment

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision, as well as train members to deliver high-level customer service
• Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well-versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds