Strategy & Operations Principal, Partner Operations

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As Strategy & Operations Principal
, for Via's Operations team, you will manage a first‑of‑its‑kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast‑growing tech company.

This is not a role where you will be following a playbook; you will be building the plane while flying it – making it a challenging people‑facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Location: This role requires someone to be based locally in either Denver, CO or Seattle, WA.

• Own and manage the end‑to‑end operating strategy of Via’s service on behalf of our partner.
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• Partner cross‑functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

• Strategic leader with 6‑10 years of experience leading complex operations;
  Bachelor’s degree required.
• Independent self‑starter, you thrive in fast‑paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Foster a culture deeply committed to providing a world‑class customer service experience.
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility.
• Problem solver; you don’t accept the status quo and are always looking for creative solutions.

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary range: $130,000 - $165,000 per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.