DSHS ESA Community Services Office Administrator

DSHS Community Service Office Administrator

The Economic Services Administration (ESA), Community Services Division (CSD) is excited to be looking for a collaborative and skilled leader to join our team as a Community Service Office Administrator for the Belltown Community Service Office.

Reporting directly to the Regional Administrator of Region 2, you will be responsible for the operations and delivery of Public Assistance Programs to serve individuals and families in need in employment programs including:
Work First;
Temporary Assistance for Needy Families (TANF);
Food Assistance;
Aged, Blind and Disabled (ABD);
Medical and Social Services. You will also be working collaboratively with peers in other offices, community stakeholders, community work groups, and the Regional headquarters on special pilots and projects.

As the Community Services Office Administrator, you will work with a dynamic and diverse team covering a wide range of programs and services that support our mission. Together, you're responsible for maintaining strong customer-focus, continually improving and sustaining a work environment that supports trust, values diversity, encourages collaboration, encourages innovation and consistently exceeds expectations.

If you are a big-picture thinker who enjoys challenging work in a constantly changing environment, values relationship building and continuous learning, and are comfortable operating with high levels of responsibility on complex issues to support children, adults and families then you can help us make a difference.

• Evaluate facility needs and manage facility operations to ensure efficient, cost-effective and safe operations for staff, co-located partners, and clients.
• Manage delivery of public assistance programs and is accountable for program results and outcomes.
• Provide leadership and oversight of new initiatives and utilize continuous quality improvement analysis.
• Exercise fiscal management authority for budget development and expenditures including staffing or FTEs and direct client benefit expenditures.
• Represent the Department in collaboration and program integration with community-based organizations, government organizations (tribal, state, county, city), school districts, contractors and others to promote partnerships to maximize the efficient and effective use of limited resources.
• Actively participate on committees and work groups which further the department's mission and goals.
• Plan, lead, prioritize, organize and direct the activities and performance of staff; be accountable for program results; utilize continuous quality improvement and performance methods to monitor, evaluate and improve performance results of all public assistance programs administered by the Community Services Division.
• Responsible for hiring, training and development of supervisors and line staff while supporting the state's goal for a diverse workforce.
• Manage labor relations and partnerships with union representatives.
• Train, coach, and mentor direct reports to engage and promote a diverse and culturally relevant staff, and create a culture of learning.
• Assure staff are evaluated, recognized or disciplined in accordance with federal and state laws, agency policies and the bargaining agreement.

• Knowledge of federal, state and department regulations governing Washington State public assistance services and operations.
• Knowledge of Community Services Division procedures, policies and field operations of an office.
• Knowledge and ability to enact change management principles as well as guide staff through constant agency changes.
• Ability to inspire and promote staff engagement.
• Knowledge of management principles, strategic planning, budget development, and fiscal accountability.
• Demonstrate effective verbal and written communication skills with a diverse audience including community partners, organizations, stakeholders and agency staff.
• Knowledge of the legislative and rule making process.
• Ability to assess, plan, and implement organizational effectiveness for short-term and long-term strategic goals.
• Ability to provide organizational leadership to support staff creativity, innovation, and process improvement.
• Ability to use independent judgment to analyze, prioritize and make critical decisions in a high-volume, results-oriented environment, where outcomes come under scrutiny by the public and legislature.
• Working knowledge of Union Management basic agreements, laws, rules and regulations governing public welfare, affirmative action, and equal opportunity.
• Knowledge of project management principles and practices, including experience developing and managing a project plan.
• Ability to facilitate and negotiate with multi-size groups to ensure positive outcomes.

Professionals with a Bachelor's Degree in social work, health or social science, public administration or a related field.

And

Five years of managerial experience in the service delivery field, in…