Selections Coordinator

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Monday - Friday, 8 AM - 5 PM (evenings and weekends as need)

The Selections Coordinator for Horizon House’s West Tower project plays a pivotal, resident-facing role in ensuring an exceptional and welcoming home customization and move-in experience for future residents. Acting as the central liaison between incoming residents, contractors, vendors, and internal Horizon House teams, this position guides residents through the unit selections process, coordinates installation of their chosen finishes, and supports all aspects of move-in preparation, ensuring new residents feel informed, supported, and truly at home well before move-in day.

This role blends customer service, project management, and design coordination to deliver a seamless, personalized transition into Horizon House’s landmark West Tower—a 200‑unit expansion that represents the next chapter in our community’s mission of agency, purpose, and connection.

• Serve as the primary point of contact for new residents during the selections and move‑in process for the West Tower, ensuring a supportive, reassuring, and positive experience.
• Partner cross‑functionally with internal teams and external vendors—beginning early in the development and construction process—to anticipate and meet resident needs, ensuring a smooth, well‑coordinated, and successful move‑in.
• Develop and maintain detailed project plans, schedules, and tracking tools to monitor selections progress, construction milestones, risks, and dependencies.
• Conduct selections appointments with residents to review available finishes, fixtures, flooring, paint, and upgrade options, guiding decisions that reflect residents’ preferences, lifestyle, and sense of home.
• Develop and continuously refine the selections and communication process, ensuring residents feel informed, confident, and engaged throughout their journey.
• Provide product information, coordinate samples, and prepare detailed upgrade requests for resident review and approval.
• Maintain accurate documentation of all selections, pricing, and communications using project management and CRM systems.
• Collaborate with contractors, architects, and Horizon House project leaders to ensure accurate installation of selections to the highest standards.
• Track and monitor selections deadlines and construction milestones, proactively resolving discrepancies to protect timelines and resident satisfaction.
• Assist residents with space planning and downsizing needs, including furniture measurements, layout planning, and vendor referrals.
• Develop and maintain a move‑in guide and provide residents with relocation resources and preferred vendor contacts.
• Coordinate all aspects of move‑in logistics, including elevator scheduling, truck access, vendor coordination, and on‑site move‑day support.
• Conduct pre‑move‑in inspections to verify that selections are installed as contracted.
• Welcome residents and families on move‑in day, providing orientation to their new home, the Horizon House community, and key staff.
• Participate in resident update meetings, sales presentations, and community events to support the success of Horizon House.
• Maintain a high standard of professionalism, integrity, and resident confidentiality at all times.
• Complete other duties and projects as assigned by management.

• Bachelor’s degree required with a degree in project management, hospitality, interior design, construction management, or a related field preferred. Equivalent professional experience will be considered.
• Minimum 3–5 years of experience in project coordination, construction, homebuilding, or a related client‑facing role managing multiple timelines and stakeholders.
• Project management experience required, including planning, scheduling, risk management, and cross‑functional coordination.
• Strong digital proficiency required, including comfort with electronic systems, project tracking tools, and documentation platforms.
• CRM experience preferred;
  Sherpa and…