Service Manager

WHO THEY ARE:

Founded almost 100 years ago as a plumbing and heating contractor with a pioneering spirit, we have grown into a dynamic and diversified organization. Today, we operate across North America – bringing together a broad range of building trades expertise. We provide a fully integrated solution for our clients, starting with site preparation, progressing through every phase of construction, and extending beyond project completion with comprehensive maintenance services.

Nearly a century in business has taught us the true importance of strong company values. By fostering principles that empower our employees, develop dynamic leaders, and promote collaboration across our teams, we create a culture that enables us to serve our customers with the same care, respect, and attention we bring to every aspect of our work. Our success is built on a strong reputation for integrity and the lasting relationships we’ve cultivated over time.

Our teams operate with honesty and transparency, always committed to doing what’s right for our customers, our clients, and our company.

Opening:
Service Manager

City:
Seattle, WA

• Review all active agreements at renewal, including equipment lists, terms and conditions, and all related language.
• Ensure the Dispatcher, Accounting team, Service Coordinator, and Technicians understand agreement requirements and receive proper training to meet all terms and conditions.
• Confirm Technicians are trained to document detailed, accurate notes on every work order.
• Ensure the Dispatcher reviews work order documentation thoroughly and follows up with Technicians for clarification when needed.
• Recruit and hire qualified HVAC Service Technicians and administrative support staff.
• Train and mentor Service Technicians to continuously develop their skills and consistently exceed customer expectations.
• Track and maintain records of Service Technicians’ certifications and specialized licenses.
• Develop and manage the service department budget and pricing structure to achieve targeted gross profit margins.
• Conduct annual performance reviews with Service Technicians, providing structured feedback on performance, achievements, and areas for improvement using individual scorecards.
• Lead pre-project scope of work meetings with the service team prior to job commencement.
• Ensure all equipment, materials, and subcontractor services are properly ordered and delivered before work begins.
• Verify subcontractors are thoroughly vetted and maintain appropriate insurance coverage.
• Assess field labor requirements for each project and recommend adjustments as necessary.
• Ensure established service department processes are consistently followed and that weekly and monthly deadlines are met accurately.
• Respond to and resolve customer complaints within 24 hours.
• Oversee service vehicle fleet management, including inspections, maintenance, repairs, and licensing.
• Conduct periodic contract audits and report findings to the General Manager.
• Coordinate with the Dispatcher to assign appropriate Service Technicians to new contracts and projects.
• Lead start-up meetings for all new agreements and provide customer training on new equipment.
• Participate in all required company training programs.
• Facilitate regular safety meetings with Service Technicians to reinforce compliance and safe work practices.
• Perform additional duties and responsibilities as assigned.

• $100,000 - $120,000, DOE
• Performance bonuses
• Medical insurance
• Paid time off (PTO) and sick time accruals
• Continuing education and training
• Generous car allowance
• Company cell phone and laptop

• 5+ years’ experience troubleshooting and repairing HVAC equipment
• Master Mechanical License is preferred
• Previous management experience
• Strong understanding of HVAC systems from both a technical and business development perspective
• Proficient with the Microsoft Office Suite
• Must be a results-oriented individual with a focus on delivering exceptional customer service
• Excellent interpersonal communication skills with team members and clients
• Strong operational leadership with the ability to support project execution and customer satisfaction
• Must be able to travel

If you’re interested in applying for this amazing opportunity, please send your resume to Jeff Miller at NOW to secure your interview today – we’re looking to schedule interviews as soon as this week! Or just give us a call at .