Business Unit Leader-Seattle

Business Unit Leader – Seattle

Global Workplace Solutions (GWS) Local is a hard‑services‑led, tailored facility‑management solution. We self‑perform hard services while partnering with best‑in‑class soft‑service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to best‑in‑class services including ESG, security consulting, workplace strategy and workplace experience.

As a CBRE Business Unit Lead you will assist with the oversight of the Business Unit responsible for completing strategic objectives across multiple portfolios. The role is responsible for overseeing the strategic leadership across the business unit, driving sustainable growth, full P&L responsibilities, statutory compliance and governance, staff management and development, growth of our customer base and full operational responsibility for the business unit.

• Drive a safety‑first culture, promoting proactive behaviours to reduce harm and improve the wellbeing of our People.
• Formulate business and sales plans in response to anticipated economic, technological and market trends.
• Drive the sustainable and profitable growth of the BU.
• Be responsive to customers, meeting in person where possible to develop long‑term relationships.
• Monitor and improve client satisfaction, capturing NPS and CSAT data from across the Business Unit quarterly, monthly where possible.
• Understand and anticipate customer requirements through engagement and the sharing of best practice and thought leadership.
• Ensure an appropriate customer reporting regime exists at account level and attend quarterly and annual meetings to drive the strategic development of accounts with customers.
• Ensure appropriate governance and controls exist to deliver high quality, safe and compliant operational outcomes.
• Ensure robust account reviews are prepared and presented to the BUD monthly by Account Leads, with relevant input from AGMs and support staff.
• Prepare and deliver a monthly Business Unit Review (BUR) ensuring there are no surprises, no untruths and sufficient challenge of presented data has taken place to validate the content.
• Build a robust succession plan for the BU.
• Drive continuous improvement and innovation across the BU, promoting the use of company tools and sharing best practice throughout.
• Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout business.
• People leadership and engagement, ensuring everyone is clear of their role, responsibilities and objectives and building a culture of ownership, teamwork and continual development.
• Ensure the team has both the competence and motivation to execute their role and reach their full potential, including completion of mandatory training, suitable induction and job‑specific learning.
• Drive growth through appropriate strategic direction and planning, ensuring all pipeline activity is accurately detailed and forecast for Projects and new business opportunities.
• Motivate, guide and support the Business Development team to cultivate new leads to meet growth targets and expectations.
• Accountable for successful tender/bid development within the BU, including sales and operational resourcing, sign‑offs, document and commercial reviews and presentation/pitch standards.
• Full responsibility for Profit & Loss including the development of business financial plans for revenue and profit delivery, management of WIP, debt, cost control and growth – ensuring targets are met or exceeded.
• Ensure business policies and processes are effectively communicated and implemented across the BU.
• Drive effective commercial and financial governance across the BU through accurate reporting and appropriate checks and balances.
• Drive the procurement strategy for the BU, focusing on outcomes such as value, performance, compliance and diversity, to meet business goals.
• Drive the use of preferred suppliers and ensure suitable vendor…