Investigations Supervisor; INV

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Prorate and Fuel Tax Services (PRFT) team within our Business and Professions Division (BPD) is currently recruiting for an Investigations Supervisor to provide day-to-day leadership of investigative operations. This role is responsible for ensuring high-quality, timely investigations while supporting staff in a collaborative hybrid work environment and leading through ongoing change.

Our Business & Professions Division (BPD) oversees licensing and regulatory activities for 34 professions, 3 registries, and 133 license types (businesses and individuals) and administers the Prorate and Fuel Tax Services section, as well as providing oversight of Combative Sports events, managing Uniform Commercial Code filings and Performing Rights Society registrations, and maintaining the Firearms database for law enforcement.

If you are a skilled leader with a background in investigations or compliance work and committed to coaching, accountability, and continuous improvement, please read on!

As an Investigations Supervisor, you will direct and oversee a team of investigators to ensure unit goals and expectations are met. You will lead a Team that supports compliance with the state’s Fuel Tax laws and rules through fuel tax investigations into potential tax fraud or unlicensed business activities and education and provide technical assistance to customers and the public. You will review investigations for proper computation of fees, taxes, penalties, and interest, while ensuring due process and investigative processes are followed and equitable.

As the supervisor of this diverse and multilayered team within DOL, you will develop expectations, collaborate to identify the best practices, offer education and technical assistance to customers and the public, and work to ensure proper standards are met. Success in this position comes from strong leadership and effective coaching, rather than hands-on investigative work.

• Supervise a team of investigators including work assignment and mentorship.
• Conduct expert level investigations including unlicensed activity and sensitive areas of investigation.
• Develop training materials and plans, performance assessments, and guidelines to ensure consistent team performance.
• Provide strategic oversight and guidance to investigators, ensuring effective use of all investigative methods and disciplines.
• Assist in the review, revision, and implementation of state laws, rules, and regulations pertaining to professional licensing.
• Present investigative results, enforcement actions, compliance recommendations, and findings to leadership regularly.
• Testify in administrative hearings and deliver oral or written reports as requested.

• Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field including four (4) years of field investigation experience.

OR

• Four (4) years of experience as an Investigator 3 with at least one (1) year of supervisory experience.

Two (2) years of relevant education may substitute for one (1) year for experience.

• One (1) year of experience in the following:
  • Interpreting and applying rules and laws, administrative statutes, or federal regulations in the course of investigatory duties or enforcement including an understanding of the legislative and political environments and processes.
  • Gathering, preserving, and presenting evidence in reports to support enforcement actions, including disciplinary measures, denials, or actions to prevent unauthorized or non-compliant activity.
  • Using computer programs to write documents, send emails, create presentations, communicate with team members, and edit spreadsheets.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience can be gained concurrently.

• Experience prioritizing and managing multiple assigned work products to produce accurate, thorough, and on time results.
• Demonstrated leadership motivating staff toward organizational priorities, setting clear expectations, and modeling professional standards.
• Knowledge of and experience working with federal, state, or other jurisdictional…