Senior Manager, DashPass Strategy & Operations

Senior Manager, Dash Pass Strategy & Operations

Door Dash | Posted Feb 28

Full-time

Seattle

Negotiable

Advanced (5-10 yrs)

At Door Dash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on Door Dash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including Dash Pass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

You will lead strategy and execution for one of our highest priority marketplace businesses, Dash Pass, partnering with a large cross‑functional team leading customer acquisition, increasing customer value, increasing profitability and more. You will be responsible for creating best‑in‑class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.

• Invent the future of local commerce.
• Drive “visible from space” impact that takes Door Dash to new heights.
• Manage, develop, and hire a team of all-stars.
• Drive Dash Pass’ definition, strategy, and long‑term vision.
• Partner closely with cross‑functional teams.
• Communicate strategy and results to all audiences - within teams, to the management team, etc.

• Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company‑wide impact.
• Bias to action and agility – you move quickly and thrive in a fast‑paced environment. No job is beneath you and you lead from the front.
• “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
• Clarity of thought – you can articulate a clear vision to cross‑functional partners.
• Skilled executive management and communication, especially at managing up and across Door Dash and going toe to toe with our most senior leaders.
• Strong leadership and maturity to build (attract, hire, retain) and scale a world‑class organization.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• Customer and experience orientation.
• 8+ years of relevant management experience, ideally within a Marketplace or Subscription‑focused business and/or founder experience.

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

At Door Dash, our mission to empower local economies shapes how our…