Deputy Executive Director - Enterprise Quality

Salary range is $165k to $315k with a midpoint of $240k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Under the general direction of the Chief Quality Officer, the Deputy Executive Director of Enterprise Quality (DED-Enterprise Quality) provides strategic leadership and vision while directing a portion of the Enterprise Quality division. This role serves as a transformational leader, implementing the Enterprise Quality vision while managing and supporting staff within the team and around the Agency to lead by example, create and follow standards, and perform work correctly the first time.

We are hiring two Deputy Executive Directors who will serve as influential leaders and strong deputies to the Chief Quality Officer, responsible for different aspects of the Enterprise Quality vision. Both are focused on developing and maintaining a strong quality culture embedded throughout the Agency, to deliver high-quality outcomes for riders, employees, contractors, key stakeholders, and the communities we serve. These roles collaborate with internal departments, contractors, and consultants to foster shared ownership of quality and consistent adherence to the Agency's Quality Management System and Agency Quality Plan.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Leads a team within the Enterprise Quality division. Responsible for setting individual and team goals and measuring performance against those.
• Drives the implementation of the Enterprise Quality vision and provides strategic thought leadership to advance a culture of quality across the Agency.
• Manages the organizational structure, staffing, and recruitment for the Enterprise Quality division, along with the peer Deputy Executive Director-Enterprise Quality and Chief Quality Officer.
• Leads, mentors, and provides timely, constructive feedback to assigned directors and staff to achieve high performance and continuous improvement.
• Resolves issues at the DED level and escalates efficiently when needed to the Chief Quality Officer.
• Develops key performance indicators (KPIs) and monitor trends of those KPIs to assess Agency performance, along with other leaders within the Program Management Office.
• Develops and maintains strong working relationships with key stakeholders including peer Agency leaders, other staff, consultants, contractors, Agency partners at the federal, state, and local levels, and Agency leadership.
• Serves as an internal consultant to executive leadership on quality management, regulatory compliance, and performance monitoring of quality outcomes.
• Leads and champions continuous improvement initiatives across the division, department, and Agency.
• Maintains awareness of emerging industry trends, best practices and technical standards in quality management and evaluates opportunities to incorporate innovations that enhance outcomes.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the…