Shared Services Supervisor

Job Description

Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, analytical, and budgeting functions for the University of Washington, including:

• Financial Stewardship & Operations
• Institutional Analytics & Decision Support
• Policy, Planning & State Operations
• University Business Services

The Shared Services Supervisor serves as a critical member of the FPB Central Shared Environment team, providing operational leadership within the Central Shared Environment (CSE) unit. This role supports day‑to‑day business operations, supervises staff, and acts as backup to the CSE Manager to ensure uninterrupted service delivery. The position plays an essential role in coordinating key functions across supported customer units that include, but are not limited to - Finance, Planning & Budgeting, Continuum College, External Affairs, Compliance and Risk Services, Evans School of Public Policy and Governance, Intercollegiate Athletics, and Libraries- particularly in procurement, travel expense, reimbursement compliance, internal and external invoicing, accounts payable and accounts receivable activities, creation and approval of journal vouchers across supported units.

• Administer key business processes such as procurement, travel, expense, reimbursement compliance, internal and external invoicing, accounts payable and accounts receivable activities, creation and approval of journal vouchers across supported units.
• Track timelines, progress, and deliverables using reporting tools such as Workday, and Excel
• Ensure operational alignment with policy requirements and audit standards
• Serve as a point of contact for internal customers and external partners, promoting responsive and professional communication
• Facilitate cross‑functional collaboration across units to support integrated service delivery
• Provide timely updates, status reports, and recommendations to the CSE Manager and leadership
• Ensure compliance with university policies, financial regulations, and service‑level agreements (SLAs)
• Contribute to documentation of standard operating procedures and internal training guides
• Identify opportunities for workflow efficiencies and propose innovative solutions

• Supervise assigned staff within the CSE unit, including task management, training, and evaluation
• Foster a collaborative and inclusive environment that reflects service excellence
• Coordinate onboarding/offboarding and manage resource needs for the team

• Provide comprehensive support to the CSE Manager for managing shared service activities
• Serve as backup during absences or high‑demand periods to maintain operational continuity
• Oversee daily workflow assignments and monitor service delivery outcomes
• Lead escalations and coordinate resolutions for service‑related issues
• Support the planning and execution of training efforts and departmental initiatives
• Assist in managing project logistics, tracking deliverables, and communicating timelines
• Contribute to documentation and post‑project evaluations to support continuous improvement
• Other duties as assigned

• Bachelor’s Degree and two years of work experience in fiscal, accounting, or payroll experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

• Demonstrated supervisory experience, preferably within an operations or administrative unit, with progressive responsibility in leading, coaching, and developing staff
• Proven commitment to fostering leadership in others and ability to cultivate and across the team while supporting the overall culture of FPB
• Experience working in a shared services or cross‑functional team setting
• Proficiency with tools such as Workday, Excel, and related reporting platforms
• Ability to make change and the adoption of new processes and methodologies
• Ability to work independently and exercise decision‑making authority
• Strong organizational skills to delegate, triage, and prioritize workload
• High…