Program Manager - PMO

Software Guidance & Assistance, Inc. (SGA) is searching for a Program Manager for a contract assignment with one of our premier financial services clients in Seattle, NY or New York, NY.

The Program Manager will be a key member of the growing and dynamic Project Management Office. This role will work across multiple business and technology teams and be chiefly responsible for structuring, planning, and executing high visibility and high priority strategic enterprise initiatives. This person will manage both programs and individual projects to drive technology and business transformation.

As Program Manager, you will bring engineering, business objectives, and best-of-breed technologies together and play a critical role in leading initiatives through needs analysis, iterative implementation of solutions, and measuring impact of those solutions as we deliver on our ambitious vision. This role is highly cross-functional and will require a strategic thinker comfortable with ensuring cross-departmental alignment; building tools, processes, and capacity to achieve the organization's goals.

The position will report to the Director, Project Management Office but will be closely partnered with executive business and IT stakeholders, a diverse set of team members across both organizations, and PMO colleagues with whom you will plan for and monitor a complex set of dependencies.

Job Responsibilities

• Drive effective teamwork, prioritization, communication, collaboration, and commitment across multiple disparate groups with competing priorities while maintaining strong business relationships.
• Lead the effective and efficient delivery of large complex cross-functional projects and manage all implementation activities for concurrent work-streams.
• Ability to create and communicate project metrics, schedule, and status to the entire organization.
• Understand and negotiate needs and expectations of multiple stakeholders while adapting to competing priorities, organizational changes, and new responsibilities.
• Anticipate bottlenecks, identify risk, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Maximize resources for the greater good of the organization.
• Demonstrated ability to compose clear and concise written communication. Comfortable, clear, and articulate presenting to multiple levels of the organization, from individual contributors to Executive Committee members.
• Expertise with business and process documentation; identify, create, and facilitate design changes by conducting business and systems process analysis and design at a complex level.
• Demonstrated ability to create appropriate business requirements and acceptance criteria.
• Ensure consistency with and application of PMO standards, processes, and controls across projects.

Required Skills

• Bachelor's degree required;
  Master's degree preferred
• 7+ years of Project/Program Management experience required, with proven ability to manage multiple related and concurrent work streams
• Excellent listening, presentation, written and verbal communication skills.
• Proven delivery background with experience in all program/project phases plan, initiate, elaborate, design, build, test, and implement.
• Strong communication and interpersonal skills, including negotiation and conflict resolution.
• Strong analytical and problem-solving skills, ability to multitask and handle interruptions.
• Not afraid to get involved in complex issues to drive problem solving, and rapidly get to solutions.
• Must be a self-starter with the ability to "manage upward "; ability to self-manage; able to think on your feet and exercise good judgment and decision making. Must pay attention to details.
• PMP or Project Management certification strongly preferred.
• Financial Services background is a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to…