Assistant Community Manager

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe “Together We Lead, Together We Succeed.” We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization.

Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows.

Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Together, we lead the way, and together, we achieve excellence in all that we do.

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. The role plays a vital part in rent collection to optimize the property’s cash flow and financial position, and manages all phases of operations—including personnel, leasing, maintenance, financial, administration, and risk management—in the absence of the Community Manager.

• Responsible for posting all payments and income received from applicants, current residents, and non‑current residents accurately and timely.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non‑current resident accounts and bill back utilities where applicable.
• Perform all end‑of‑the‑month closing procedures and reporting.
• Maintain accurate, organized records and audit resident files to ensure accuracy.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with company policies and procedures.
• Effectively manage leasing techniques to secure closures, enforce follow‑up procedures, sign and document leases, and maintain accurate reporting systems.
• Implement marketing strategies and systems put in place by the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Effectively show, lease, and move in prospective residents.

• Manage excellent customer service and monitor service‑request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular inspections and…