KCVP Site Manager; PPM IV

Summary

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 3/31/2026.

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• Neo Gov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

This selection process may also be used to create a pool of candidates for current and future career service, term‑limited temporary, and special duty opportunities. The pool will be active for 6 months.

This position is exempt from the provisions of the Fair Labor Standards Act, and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm.

This position has been designated Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the North Gate Exec Tower II at 9725 3rd Ave NE, Suite 300, Seattle, WA 98115, with some travel to Tukwila and field‑based work as needed.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Greg Mallory, grmallory

• Lead, motivate, direct, and coordinate the onsite work of multidisciplinary staff, including social service professionals and administrative staff, to ensure clarity in priorities, workflow, and escalation pathways.
• Provide daily operational leadership at KCVP service hubs to ensure continuity of service delivery and uphold trauma‑informed, culturally responsive practices.
• Exercise delegated decision‑making authority to resolve service flow issues, client concerns, and operational challenges in real time.
• Promote a safe and secure service environment, implementing behavioral and safety policies and coordinating with security and facilities partners to support risk prevention and crisis response.
• Maintain accountability for customer experience outcomes, including wait‑time management, communication quality, and successful access to services and benefits.
• Support a consistent operating model across all KCVP service hubs by implementing program policies, documentation standards, and staff training practices.
• Develop and…