Manager PACE

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Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 03/12/2026.

We are seeking a strategic, execution‑oriented, and inspirational leader to serve as Manager, Renewals (PACE). In this role, you will lead a high‑performing team of Renewal Managers responsible for protecting and growing recurring revenue.

A critical component of this role is driving our new organizational focus on Net New Annual Order Value (NNAOV). You will be expected to coach your team to identify expansion opportunities during the renewal cycle while maintaining impeccable forecasting accuracy. As a leader, you will act as a bridge between Sales and Customer Success
, ensuring a unified approach to the customer lifecycle and territory growth.

• Team Leadership & Talent Development
  • Direct Management:
    Lead, mentor, and develop a team of individual contributor Renewal Managers, fostering a culture of accountability, inclusion, and continuous improvement.
  • Active
    
    Coaching:
    
    Develop team members through regular call‑shadowing, 1:1 coaching, and value‑based negotiation training to elevate the team’s commercial acumen.
  • Onboarding:
    Accelerate the ramp time of new hires by providing structured training on sales methodology, software tools, and PACE‑specific processes.
• Strategic Alignment & NNAOV Growth
  • Cross‑Functional Partnership:
    Act as a trusted advisor to Sales and Customer Success leadership. Establish a regular meeting cadence to ensure unified account planning and lifecycle management.
  • Drive NNAOV:
    Lead the shift toward identifying and capturing expansion opportunities (upsell/cross‑sell) during the renewal cycle to drive Net New AOV.
  • Risk Mitigation:
    Collaborate with internal resources (Pricing, Product, Support) to develop “win” strategies for at‑risk accounts, serving as the executive point of escalation for critical issues.
• Forecasting & Operational Excellence
  • Predictable Results:
    Own the PACE renewal forecast. Drive disciplined pipeline inspection and maintain a rolling 120‑day forecast with high accuracy on a weekly, quarterly, and annual basis.
  • Data‑Driven Insights:
    Leverage CRM Analytics and BI tools (e.g., Tableau) to identify trends, attrition signals, and growth opportunities.
  • AI‑Driven Efficiency:
    Modernize the renewals motion by incorporating AI tools and automation to streamline routine tasks, improve risk‑detection accuracy, and provide the team with more bandwidth for high‑impact customer engagement.
  • Process Optimization:
    Identify and implement “best practice” renewal processes to ensure operational efficiency for a highly transactional team.
• Complex Negotiations
  • Executive Presence:
    Lead high‑stakes, value‑based negotiations at the CXO level when required.
  • Commercial Discipline:
    Ensure the team maximizes contract value and price uplift while protecting long‑term customer trust and retention.

• Cross‑Functional Partnership:
  Proven track record of building and maintaining high‑impact relationships with Sales and Customer Success counterparts. Demonstrate alignment of disparate teams to achieve a common revenue goal (NNAOV).
• SaaS Expertise:
  Deep understanding of recurring revenue models, subscription economics, and the SaaS customer lifecycle.
• AI & Tech Savvy:
  Familiarity with AI‑powered sales tools and an interest in using generative or predictive AI to drive team productivity and forecasting accuracy.
• Anal…