AAS - Program Supervisor

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

A ll candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well‑being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community‑based services.

Vision: Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• Compassion is at the heart of our work and approach.

ACRS seeks a full‑time Supervisor – Title XIX Case Management in our Aging and Adult Services department who supervises and directs Title XIX Case Management staff, ensuring comprehensive monitoring and evaluation of staff performance and achievement of program metrics. Maintains oversight of daily program operations, quality assurance ensuring services are in compliance with the agency, contract, and regulatory standards and requirements.

Develops collaborative relationships within the team and with external social service providers. Provides support to Title XIX Program Manager and Director of Aging and Adult Services in strategic program planning and development initiatives. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

• Pay range is between $81,800 to $88,700 annually. Can increase based on experience.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long‑term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on‑site parking available at Main Office.
• Paid Time Off
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

• Plans, supervises, and directs work assignments for a team of six FTE or more, bilingual, culturally competent direct‑service staff; schedules 1:1 monthly meeting with CM to monitor work performance ensuring quality and contract compliance; conducts timely performance reviews as needed; approves salary adjustments in accordance with agency budget and policies; implements appropriate action to ensure high‑quality consumer services, including recommendations for employee termination;
  
  resolves complaints and grievances lodged by supervisors. Ensures accurate time and attendance oversight for direct reports, approves work time and leave requests in accordance with payroll deadlines, and assigns…