Branch Support Manager

About this role:

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at

In this role, you will:

* Supervise a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance

* Identify opportunities for process improvement and risk control development in less complex functional areas

* Make day to day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations

* Leverage interpretation of policies, procedures, and compliance requirements

* Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers as well as interact directly with external customers

* Manage allocation of people and financial resources for Brokerage Support

* Mentor and guide talent development of direct reports and assist in hiring talent

* Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, the branches, and other Support Center associates

* Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology

* Be responsible for execution of various approvals for the Support team including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals and various remediation projects

* Be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets

* Support firm goals to drive adoption around key Client Relationship Group (CRG) ease of doing business initiatives across the market

* Ensure Client Associates are trained in key CRG ease of doing business initiatives

* Visit branches across the Market to oversee operational/support practices and coach on operational risk

Required Qualifications:

* 4+ years of Securities industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

* 1+ years of leadership experience

* US only:
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired

Qualifications:

* 1+ years of leadership experience including managing, coaching and training

* Knowledge and understanding of Brokerage Industry, products, and operational procedures

* Knowledge and understanding of Wells Fargo Advisors branch exams and regulatory requirements from an operational support perspective

* Strong client service skills

* Strong attention to detail and accuracy skills

* Effective organizational, multi-tasking, and prioritizing skills

* Excellent verbal, written, and interpersonal communication skills

Job Expectations:

* US only:
Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within a 90-day time period if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory.

In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.

* This role desires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered…