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Casino Studio Operations Manager
Job in
Seattle, King County, Washington, 98113, USA
Listed on 2026-06-01
Listing for:
Betting Jobs
Full Time
position Listed on 2026-06-01
Job specializations:
-
Management
Program / Project Manager -
Entertainment & Gaming
Job Description & How to Apply Below
Betting Jobs is working with a newly opened live casino studio in Medellin that is looking for an experienced live casino candidate to manage the streaming operations.
Key Responsibilities:
* Lead managers overseeing 24/7 live streaming studio operations, ensuring uninterrupted service and SLA compliance.
* Drive operational excellence, continuous improvement, and studio expansion projects.
* Manage project timelines, budgets, roadmaps, and cross-functional coordination.
* Oversee staffing, scheduling, and shift rotations across all studio teams.
* Drive performance management, appraisals, corrective actions, and accountability across all levels.
* Develop SOPs, enforce workflows, and maintain clear communication with local management.
* Ensure a safe, secure, and productive work environment.
* Ensure all studio equipment and infrastructure are fully operational and properly maintained.
* Lead rapid issue resolution during live operations with technical and network teams.
* Identify root causes of technical issues and implement preventive solutions.
* Own SLA performance, quality standards, and operational accuracy across all shifts.
* Monitor operations in real time, resolving issues and performance gaps promptly.
* Recommend process and system improvements to enhance efficiency and stability.
* Deliver regular KPI and operational reports to stakeholders and global management.
* Maintain professional communication with clients, internal teams, and global leadership.
Requirements:
* Bachelor's degree or higher.
* Experience leading large-scale 24/7 operations with 150+ employees.
* Strong operational planning, workflow management, and decision-making skills.
* Advanced Excel and data-driven performance management expertise.
* Proven people-management and leadership capabilities.
* Fluent in English and Spanish.
Nice to have:
* Experience with Power BI and Jira.
* Background in live streaming, broadcast, gaming, or technical operations.
* Knowledge of networking, systems, or infrastructure environments.
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